Service Manager - Our Future Health

Service Manager- Our future Health

Xyla (Part of Acacium Group)

Remote working style with occasional travel to our UK offices

Permanent, Full Time

Salary between £42,000 to £45,000 (Depending on experience )

Application closes: Friday 28th November

Unlock your potential:

Xyla is a trusted delivery partner providing healthcare services and support to the NHS across the UK. We also collaborate with leading organisations and charities, including Our Future Health, which works in partnership with the NHS to deliver the UK’s largest health research Programme.

As a Service Manager, you will provide strong, inspirational leadership to teams nationwide. This pivotal role ensures the delivery of high-quality, patient-centred services led by skilled professionals. You will oversee participant flow within clinics, ensuring smooth and efficient processes without delays, while driving continuous improvement based on feedback and learning from incidents.

This role is perfect for someone who thrives on making a difference, driving improvements, implementing innovations and creating an outstanding experience for every participant. You’ll work closely with clinical teams, champion quality, and lead change that matters.

Everyday you will...

• Lead and Organise staffing plans for sites and mobile units, ensuring rotas are managed effectively and escalating any gaps or challenges promptly for support.

• Drive performance and quality by managing KPIs and supporting Service Delivery Leads and their teams across your region.

• Provide insight and accountability through monthly reports for senior management

• Champion safety and excellence by conducting site assessments, advising on clinical effectiveness, compliance with policies and ensuring the highest standards of patient experience

• Be a trusted point of contact by providing weekend on-call cover for acute services, including Our Future Health.

What’s in it for you?

In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:

• Opportunities to enhance your experience and skillset by moving across the global organisation

• Remote working style

• Annual performance bonus scheme

• Workplace pension scheme

• Gym Flex – discounted gym memberships UK wide

• Discounted Tastecard membership

• Reward Portal, offering discounts on shops, restaurants and bars

• Cycle to Work scheme

• Health Assessments and Dental Insurance

• Life Assurance and Critical Illness Cover

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must ideally have…

• Strong operational knowledge of managing and running healthcare services.

• Proficiency in IT systems, including Microsoft applications, InPhase, and other relevant platforms.

• Experience in team management, with the ability to lead, motivate, and develop others.

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.