Soft Services Facilities Manager

Job Introduction

Job Title: Soft Services Manager

Location: London

Salary: Up to £50,000 per annum plus 10% bonus

Purpose of the Role

To lead and manageSodexo’s soft services team at one of our corporate sites in London, ensuringhigh-quality delivery across cleaning, logistics, and reprographics. The roledrives operational excellence, team performance, customer satisfaction, and compliancewith Sodexo standards and legislative requirements.

Key Responsibilities

• Oversee delivery of all soft services in line with contractual, financial, and performance targets.
• Lead, motivate, and develop the team to achieve high standards and engagement.
• Maintain strong client relationships and ensure high levels of customer satisfaction.
• Manage budgets, cost control, procurement, and stock management effectively.
• Ensure compliance with Health & Safety, environmental, and quality standards.
• Drive continuous improvement and identify opportunities to enhance service delivery.
• Recruit, induct, and train staff to ensure competency and service excellence.
• Ensure equipment, materials, and work areas are maintained to required standards.

Key Deliverables

• High customer satisfaction and service quality.
• Engaged, well-trained, and high-performing team.
• Delivery within budget and achievement of financial targets.

Role Challenges

• Managing diverse teams and multiple service lines.
• Meeting high client expectations on a prestigious site.
• Balancing operational demands with financial and compliance targets.

Person Specification

Essential:

• Proven experience managing soft services (cleaning, logistics, or reprographics).
• Strong leadership, communication, and organisational skills.
• Demonstrated success meeting financial, quality, and customer KPIs.
• Sound knowledge of Health & Safety and compliance standards.
• IT literate with experience in management and reporting systems.

Desirable:

• Experience in a corporate or blue-chip environment.
• Recognised management or FM qualification.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chanceto be part of something greater.

Belong in a company and team that values you for you. 

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefitsfor our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies