CRM Business Analyst

Michael Page
London

  • Gather and document CRM requirements across regions and schools.
  • Support the CRM roadmap by prioritising and refining backlog items.
  • Write clear user stories for new features and enhancements.
  • Assist in planning and executing CRM releases and school rollouts.
  • Support testing by creating business scenarios and validating solutions.
  • Maintain up‑to‑date process maps, documentation, and release notes.
  • Work with cross‑functional teams to improve CRM adoption and community engagement.
  • Collaborate with support teams to turn user issues into actionable system improvements.
Posted 2026-03-28

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