Senior Client Relationship Officer - Strand, London, WC2R 2LS

Senior Client Relationship Officer - Strand, London, WC2R 2LS

About us:

King’s Business School (KBS) has rapidly expanded since our creation in 2017 to become one or the largest and most innovative business schools in the UK. As part of this we have been expanding our executive education activities to engage with the business community locally and globally and share our leading, evidence-based business and management experiences with a professional audience. Based within a diverse and historic university, we are a in a unique position to draw on the vast breadth of expertise across King’s College London to provide interdisciplinary and innovative education and insights to executives and leaders across a wide range of organisations and sectors.

About the role:

This role is a Senior Client Relationship Officer within our Executive Education team. The role supports the Client Relationship Managers and works closely with colleagues across marketing, business development, external engagement and programme teams to promote KBS Executive Education to an external professional audience and achieve recruitment and financial targets on our open enrolment short courses and executive degree programmes. The post holder will have specific responsibility for participant recruitment on a designated set of programmes and support the overall commercial success of our executive education portfolio by generating new interest, prospecting and engaging with incoming leads, and executing sales activities.

This is a full time post (35 hours per week), and you will be offered an indefinite contract.

The post holder will be required to work occasional evenings (e.g. programme events) as required in order to fulfil the duties of the role. Flexible working will be given in order to facilitate this.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Experience in sales, recruitment, or business development, ideally within education, professional services or a customer‑focused environment.
2. Strong communication and interpersonal skills, with the ability to build rapport and provide excellent customer service across diverse audiences.
3. Strong organisational and time‑management skills, with the ability to juggle multiple tasks, deadlines and stakeholder needs.
4. Ability to collaborate effectively across teams, including marketing, operations and academic colleagues, to support shared goals.
5. Confidence in representing programmes at events, networking professionally and engaging prospective participants or corporate clients.
6. Results driven – excited and motivated by tangible progress and customer satisfaction
7. A sound understanding of business and a demonstrable interest in how organisations support learning and development

Desirable criteria

1. Experience working in a business school or in another comparable education environment that provides learning to experienced professionals
2. Competence in using CRM systems (preferably Microsoft Dynamics), with a strong commitment to data accuracy and effective record‑keeping.
3. A degree or qualification in business or a related discipline

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information on what criteria will be assessed at each stage of the recruitment process.

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.