UX Product Designer (Content Specialist)

Project Contractor

UX Product Designer (Content Specialist)

London Tues- Thurs office

Contract 12 months

Purpose

At Vanguard were passionate about giving UK investors the best chance of investor success. We do this by creating intuitive digital experiences that inform compel and delight our this role youll be working in a specific value stream within our customers end to end lifecycle and youll be collaborating with a multi-disciplinary team (Product Manager Content Designer Data analysts UX researchers scrum teams). Your job will involve understanding what our customers need/want and in collaboration with other designer solve problems and design sensible experiences.

Key responsibilities

• This role is focused on our Public Website so we are looking for a Designer with a great blend of Content Design & Product Design skills.
• The purpose of our website is to attract engage and educate investors. Experience in or with investing and/or educational/marketing design is therefore preferred.
• Experience in the design space (ie writing for journeys app public website dashboards etc)
• Experience in finance asset management or other regulated industries strongly recommended
• Your Designer skills
• Youre able to run the Design conversation from conceptualisation to leading meetings and workshop connecting with the relevant SMEs sourcing customer insight etc
• Youre curious you relentlessly ask questions youre obsessed with understanding how our products/operational processes work and how they drive positive client outcomes
• Youre comfortable working across multiple projects at the same time including content-switching
• Youre an adaptable designer and youre able to flex your ways of working depending on the nature of projects and the team you work with (mixture of proactive and reactive work)
• Youre able to work autonomously you know what to do without being given specific tasks
• Youre proactive you take ownership of the work and youre constantly looking to help and add value
• You build trust and work in symbiosis with other designers in the team through constant and proactive communication

Skills and experience

• Proven experience in UX design and content design for large-scale websites.
• Strong understanding of information architecture navigation design and content hierarchy.
• Expertise in content strategy including tone of voice readability and accessibility.
• Familiar (and ideally experienced) with AEM for Content Management
• Proficiency in design tools (e.g. Figma Sketch Adobe XD).
• Comfortable working with Design Systems (Storybook & Figma) and readily able to build prototypes & designs from these building blocks
• Familiarity with WCAG accessibility standards and inclusive design.
• Experience conducting user research and usability testing.
• Excellent stakeholder management and communication skills.
• Ability to translate complex financial/investments concepts into simple plain English language.
• Able to produce different types of content (microcopy conversational product marketing help/instructional) and youre able to adapt your content to the medium
• Autonomously drive the production of design work and lead the sign-off process with Product business stakeholders legal and compliance

What this role isnt

Our team doesnt currently work on anything related to social media blogging or content marketing.

Why Vanguard

Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.

This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost uncomplicated investments.

Its what we stand for: value to investors.

Inclusion Statement

Vanguards continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients crew (internally employees are referred to as crew) and communities is guided by one simple statement: Do the right thing.

We believe that a critical aspect of doing the right thing requires building diverse inclusive and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguards core purpose through our values.

When all crew members feel valued and included our ability to collaborate and innovate is amplified and we are united in delivering on Vanguards core purpose: to take a stand for all investors to treat them fairly and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Required Experience:

IC