CRM Manager

InvestEngine
London

About Us

Founded by the co-founder of Gumtree, InvestEngine is built for modern, long-term investors. We combine market-leading automation with exceptionally low costs to make investing powerfully simple. We now have over £2.3 billion in assets under management , have more than doubled in size over the past year , and have won multiple industry awards. We have a powerful product, a fast-growing customer base, and a team obsessed with building a better investing experience.

The role

This role exists to turn InvestEngine’s growth into a world-class lifecycle engine. You’ll be responsible for how customers experience InvestEngine beyond the first click, helping move them from curiosity to confident, long-term investors.

There is an existing CRM strategy and roadmap in place, and you’ll play a key role in bringing this to life. You’ll be given ownership of key journeys and programmes, with real scope to improve, extend and evolve them as you spot opportunities through data, experimentation and customer insight. You’ll work cross-functionally with marketing, product, design and data to ensure CRM continues to be a meaningful driver of growth.

What success looks like

In your first 6–12 months, you will have taken ownership of key onboarding, activation and retention journeys, shipped high-quality improvements at pace, and helped materially improve how efficiently InvestEngine turns sign-ups into funded, engaged investors. You’ll be running a consistent optimisation and testing cadence, using segmentation and behavioural triggers to improve conversion and early-life retention, and producing clear reporting on what’s working and what to build next.

What you will do

  • Own the end-to-end execution of cross-channel CRM campaigns across email and push, including onboarding, activation, transactional, lifecycle and retention programmes.

  • Take ownership of key parts of the customer journey, from first sign-up through to long-term retention, proactively identifying gaps and building campaigns that measurably improve conversion, engagement and lifetime value.

  • Design and run structured experiments. Form clear hypotheses, build test plans, measure impact and iterate based on results, not opinion.

  • Use customer and product data to build meaningful, high-value segments and trigger logic, ensuring messaging is timely, personal and behaviour-driven.

  • Act as a steward of CRM data and infrastructure. Ensure events, attributes and integrations are reliable, audiences are robust, and deliverability and consent standards are upheld.

  • Analyse campaign and journey performance, producing clear insights into what is working, what isn’t, and what should be built next.

  • Work closely with marketing, product, design and data teams to ship high-quality journeys that are commercially impactful and technically sound.

Who you are

  • Experience: 3 to 5 years in a B2C CRM, lifecycle, or marketing role, ideally in a fast-growing or product-led business.

  • Creative + analytical mindset: You care about good creative and clear copy, but you ultimately trust the numbers. You know how to balance brand, customer experience, and conversion.

  • Technical familiarity: Hands-on experience with modern CRM platforms such as Customer.io , Braze, or HubSpot. Comfortable working with dynamic content, triggers, and journeys. Basic HTML/CSS for email templates is a strong plus, experience with basic programming languages is useful e.g. liquid, jinja.

  • Data savvy: Very comfortable working with data in Excel or Google Sheets. SQL is a significant advantage and will be used, not just “nice to have.”

  • Detail-oriented: You take pride in clean builds, accurate targeting, and error-free execution. You understand that strong data hygiene underpins everything in CRM.

  • Proactive operator: You don’t wait for perfect briefs. You look at journeys and performance, spot opportunities to improve things like subject lines, segmentation, or templates, and take ownership of making them better.

  • Bonus: A genuine interest in fintech, personal finance, or investing.

What we offer

InvestEngine is a small, agile business with fantastic room for growth. We offer:

  • A high-ownership role with clear scope to grow, working closely with the Head of CRM and senior stakeholders across marketing, product and data.

  • A hybrid working environment, with remote options available .

  • A work from anywhere policy for up to 3 months of the year .

  • The chance to learn and develop quickly in a team that values experimentation, strong execution and measurable impact.

  • A horizontal structure where your voice is heard and good ideas move fast.

Our Hiring Process

  1. Introductory call with our Talent team

  2. Technical Interview with our Head of CRM

  3. Gamified cognitive assessment to understand how you think and problem-solve + practical task

  4. Senior leadership interview to explore alignment with our culture, values, and strategic direction

Posted 2026-02-07

Recommended Jobs

Warehouse Operative/Driver

Proman UK
Rainham, Greater London

Warehouse & Manufacturing Warehouse Operative/Driver Warehouse Op/Driver Rainham 8am-5pm (40 hours per week) £12.25ph Immediate starts available Proman are currently recruiting for …

View Details
Posted 2026-02-27

Spanish Teacher - KS5 Specialist & Cultural Liaison -...

Marchant Recruitment
London

MFL Teacher (Spanish) – KS5 Specialist & Cultural Liaison – Hackney A high-achieving secondary school in Hackney is seeking an inspiring MFL Teacher with a specialism in Spanish to drive l…

View Details
Posted 2025-10-22

LNG Credit Risk Manager

Centrica
West London

Centrica Energy is a leading European energy trading company with a global reach, operating out of eight offices across all time zones to move energy from source to use. Our mission is to drive the g…

View Details
Posted 2026-02-27

Client Advisor

Church's
London

Church's seeks a Client Advisor in London to act as a brand ambassador, enhancing customer experiences and driving sales. The role involves providing exceptional service, maintaining client relationsh…

View Details
Posted 2026-02-06

Nursery Practitioner in Camden

Ethos Education
Camden, Greater London

Nursery Practitioner job now available in Camden   Excellent opportunity for a Nursery Practitioner with a Level 2/3 qualification in Early Years or Childcare to start a new permanent position at…

View Details
Posted 2025-09-11

Commodity Operations - Metals

Javelin Global Commodities
London

About Javelin Javelin Global Commodities is a leading global commodities marketing, trading, logistics services and investment firm with head offices in London and wider global offices in New York…

View Details
Posted 2026-02-06

Drama Teacher - Mixed Secondary School in Lambeth

Marchant Recruitment
London

Drama Teacher – Mixed Secondary School in Lambeth (January Start) Location: Lambeth Start Date: January 2026 Contract Type: Full-time, Permanent Salary: Paid to Scale A creative and …

View Details
Posted 2025-12-06

Cover Spanish Teacher

LSC
London

Join Our Team as a Cover Spanish Teacher in London! Are you passionate about teaching Spanish and inspiring young minds? We are looking for a dedicated and enthusiastic Spanish Teacher to join our …

View Details
Posted 2026-01-10

Commercial Procurement Business Partner

Michael Page
London

Develop and implement procurement strategies in line with organisational goals. Ensure compliance with PCR2015 and PA23 regulations in all procurement activities. Engage with stakeholders to id…

View Details
Posted 2026-02-24

Teacher of Biology - Enfield Independent School

Marchant Recruitment
Enfield, Greater London

School Status & Location Sector: Academic All-Through Independent School (3-18). Borough: Enfield (England). Start Date: Permanent, full-time role commencing April 2026. The Opportunity &…

View Details
Posted 2026-01-09