Tech Support Officer Building Control

Job Category : Admin / Clerical

Location :Bromley Council

Hours Per Week : 22.00

Start Date : Immediate Start

Start Time : 08:00

End Time : 17:00
Salary: £13.02

Administrative role. Registering new and updating applications on Salesforce software. Dealing with customer enquiries by email and telephone. Other associated administrative tasks.

MAIN PURPOSE:

To provide administrative and technical support to the Building Control Section, in a customer orientated manner, arising from the submission and determination of Building Regulation applications and general day to day enquiries. Undertake Building Control duties in accordance with the policies and procedures of the Building Control office to conform to the Quality Assurance certification of Charter Mark in order to deliver a very high quality service.

SUMMARY OF RESPONSIBILITIES AND DUTIES:

1. Answer enquiries from the public and advise of, if necessary, the need to submit a Building Regulations application and advise on the different routes available for this procedure, including the various charges that apply to each type of application.

2. Receive Building Regulation applications, register and validate on the computer system.

3. Check Commencement Notices, enter details on the computer system, record charges and complete VAT receipts.

4. Check on computer, Decision Notices, Relaxation’s and Completions have been entered correctly; sending copies of Notices to other sections for information.

5. Adhere to statutory time periods, including performance indicators and benchmarking criteria.

6. Invoice Charge Requests and follow up Charge letters if charges are outstanding.

7. Checklists of outstanding fees and liaise with Finance or Borough Treasurer’s on recovery of charges.

8. Collect post and correspondence.

9. On completion of works, ensure that all records are complete and charges have been made and arrange for external scanning or scan directly through IDOX and link to applications as appropriate.

10. On completion of works, ensure that all records are complete and charges have been paid and arrange for scanning.

11. Issue Completion Certificates and collect charges where appropriate.

12. Ensure that the ‘Revocation of Plans’ procedure is carried out.

13. Enter and update on a regular basis standard letters on the database and produce ‘Completion Letters’, certificates and notices as requested and instructed.

14. Dealing with and deciding on the appropriate responses to Solicitors’ enquiries and associated charge collection.

15. Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the Department/Section.

SKILLS & ABILITIES

1. Proven communication skills with the public, developers, builders and architects.

2. Organisational skills and daily accurate record keeping.

3. Be self-motivated, work on own initiative, determine priorities and achieve results.

4. To be familiar with Microsoft computer suite produces (training given in specific use programmes).

5. Work in team for the benefit of the whole section.

6. Be flexible in the face of changing priorities.

7. Ability to work in an organised and methodical way to a high level of accuracy.

KNOWLEDGE

1. An understanding of administrative routines.

2. Computer systems.

3. Office procedures.

4. An understanding of the political considerations involved in working in a Local Authority.

EXPERIENCE

1. Local Authority Building Control work and working in an office environment would be an advantage.

2. Would have worked effectively in busy work situations.