Call Handler

SmartSourcing Ltd

Westminster, Greater London

DV Cleared Call Handler opportunity available suitable for ex-Police individuals or those who have worked in a national security or defence environment. This role is paying £300 per day.

This is a non-IT role. Suitable for someone with a Police background.

One of our government clients is looking for an experienced Call Handler to join them for a 6 month contract. They are offering £300 per day, inside IR35.

Our client is based in London (SW1) onsite full time. They operate on a 24x7 rota shift pattern and this role is DAY TIME hours.

This role is working in a DV Security Cleared environment. You will need to be DV (developed vetting) cleared or eligible to undertake DV Security Clearance.

Would suit the following: Communications Operator, Dispatcher, Contact Handler, Command and Control Operator, Communications Officer, Call Centre Handler, Telecoms Operator, Internal Communications.

Skills Experience:

* Outstanding customer service - Calm, confident, and responsive under pressure

* Team player – Collaborative, supportive, and reliable in a fast-paced environment.

* Clear communicator – Strong verbal skills and active listening.

* Organised and efficient – Skilled at managing time and priorities.

* Confident with ICT systems and telephony tools.

* Experience in a contact centre or similar high-volume environment. (Desirable)

* Familiarity with Microsoft Teams and other video call systems to set up meetings and calls. (Desirable)

* Multilingual abilities are a plus. (Desirable)

If you think you’d be a good fit for this role, please apply here. We look forward to hearing from you!

- SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all

Posted 2026-03-06

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