Assistant Store Manager
Assistant Store Manager
Location: STORRD - Camden
Job Type: Full-time, Permanent
Salary: Competitive
Overview
We are seeking a motivated and reliable Assistant Store Manager to support the day-to-day running of our Camden store. You will work closely with the Store Manager to ensure high standards of customer service, team performance, and operational efficiency.
Key Responsibilities
Store Operations
Assist in managing daily store operations to ensure smooth and efficient running
Support stock control, ordering, and inventory management
Ensure store presentation, cleanliness, and merchandising meet company standards
Monitor compliance with health & safety and food hygiene regulations
The expectation of this role is for the successful candidate to be shopfloor focussed at all times and present on the shopfloor.
Team Leadership
Supervise, motivate, and support store staff
Assist with staff scheduling, training, merchandising changes and performance management (where appropriate)
Lead by example to create a positive and productive working environment
Customer Service
Deliver excellent customer service and handle customer queries or complaints professionally
Ensure all members of the store team provide a friendly and helpful shopping experience
Ensure all members of the team actively encourage loyalty sign up and add on sales at every available transaction
Ensure the food served it at its optimal quality and all food safety controls are adhered to
Ensure the speed of service for food and hot drinks expectation is upheld at all times
Ensure all Customers are greeted within 5 seconds of entry to the shop and served within 20 seconds of entering the shop
Sales & Performance
Support achieving sales targets and KPIs
Assist identifying opportunities to improve performance
Help implement promotions and in-store displays
Security
Support loss prevention and security measures
Requirements
Essential
Previous experience in a retail and/or Hospitality environment
Supervisory or team leadership experience
Strong communication and organisational skills
Ability to work in a fast-paced environment
Flexibility to work shifts, including evenings and weekends
Desirable
Experience in stock management or merchandising
Knowledge of UK food safety regulations
GCSEs (or equivalent) in Maths and English
Skills & Attributes
Leadership and team-building skills
Customer-focused mindset
Problem-solving ability
Attention to detail
Reliability and accountability
Benefits
Competitive salary
Staff discounts - 10% everyday and 20% on Payday
Training and development opportunities as we grow and expand
Pension scheme (auto enrolled after 3 months of employment)
28 days holiday per year
One free Barista made drink per shift
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