Assistant Store Manager

STORRD
London

Assistant Store Manager

Location: STORRD - Camden
Job Type: Full-time, Permanent
Salary: Competitive

Overview

We are seeking a motivated and reliable Assistant Store Manager to support the day-to-day running of our Camden store. You will work closely with the Store Manager to ensure high standards of customer service, team performance, and operational efficiency.

Key Responsibilities

Store Operations

  • Assist in managing daily store operations to ensure smooth and efficient running

  • Support stock control, ordering, and inventory management

  • Ensure store presentation, cleanliness, and merchandising meet company standards

  • Monitor compliance with health & safety and food hygiene regulations

  • The expectation of this role is for the successful candidate to be shopfloor focussed at all times and present on the shopfloor.

Team Leadership

  • Supervise, motivate, and support store staff

  • Assist with staff scheduling, training, merchandising changes and performance management (where appropriate)

  • Lead by example to create a positive and productive working environment

Customer Service

  • Deliver excellent customer service and handle customer queries or complaints professionally

  • Ensure all members of the store team provide a friendly and helpful shopping experience

  • Ensure all members of the team actively encourage loyalty sign up and add on sales at every available transaction

  • Ensure the food served it at its optimal quality and all food safety controls are adhered to

  • Ensure the speed of service for food and hot drinks expectation is upheld at all times

  • Ensure all Customers are greeted within 5 seconds of entry to the shop and served within 20 seconds of entering the shop

Sales & Performance

  • Support achieving sales targets and KPIs

  • Assist identifying opportunities to improve performance

  • Help implement promotions and in-store displays

Security

  • Support loss prevention and security measures

Requirements

Essential

  • Previous experience in a retail and/or Hospitality environment

  • Supervisory or team leadership experience

  • Strong communication and organisational skills

  • Ability to work in a fast-paced environment

  • Flexibility to work shifts, including evenings and weekends

Desirable

  • Experience in stock management or merchandising

  • Knowledge of UK food safety regulations

  • GCSEs (or equivalent) in Maths and English

Skills & Attributes

  • Leadership and team-building skills

  • Customer-focused mindset

  • Problem-solving ability

  • Attention to detail

  • Reliability and accountability

Benefits

  • Competitive salary

  • Staff discounts - 10% everyday and 20% on Payday

  • Training and development opportunities as we grow and expand

  • Pension scheme (auto enrolled after 3 months of employment)

  • 28 days holiday per year

  • One free Barista made drink per shift

Posted 2026-04-16

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