Billing Supervisor

This exciting opportunity will see you play a fundamental role in our receivables function, providing best in class support and supervisory expertise to the billing team and tenants, whilst providing impactful reporting and insight to the Billing Manager.

Direct Debits, query resolution and managing the BCs is a core part of the role, cultivating good relationships with building managers and the wider operations team in the process. This is a hands on role, and will involve managing the billing for clients too.

The role is based in a dynamic and fast paced environment and will require liaising with all levels of management. The ideal candidate will be a self-starting and experienced billing professional with the ability to thrive in a fast-paced and evolving environment and desire to drive change.

Key Responsibilities

• Line management of three billing coordinators – 3 direct reports.
• First line of support for complex billing queries, providing a solution or escalating further where necessary.
• Reviewing and approving deposit returns within transaction limit.
• Execution of direct debit collection runs, meeting strict deadlines at all times.
• Owning the billing of conventional lease tenants. Keeping an up to date repository of lease clients, liaising with the Asset Manager to ensure billing information is accurate and in line with expectation.
• Assisting in month end report preparation, providing impactful insight into trends (issues, resolutions, feedback).
• Upskilling the wider business to ensure processes and procedures are being followed.
• Supports, develops and maintains SLA’s and KPI’s to track, control and correct performance.

Requirements

• Minimum of 3 years of Accounts Receivable/Billing experience is essential.
• Previous line management experience of 2+ direct reports is essential
• Previous experience in a similair, supervisory role, highly desireable
• Previous experience in a volume driven receivables function.
• Advanced Microsoft Office skills, particularly Excel.
• Knowledge of SAP Business ByDesign, Salesforce and Nexudus (desirable).
• Commercial acumen and be capable of thinking in big picture terms not just the detail.
• Experience in implementing and monitoring of controls.
• Proficient with Microsoft Office and Excel.
• A strong sense and awareness of control, diligence and attention to detail, balanced with the ability to see the bigger picture.
• Ability to meet demanding deadlines, often with competing priorities, and adapts to business needs.
• Must be extremely reliable and self-motivated in nature.
• Excellent planning and co-ordination skills are essential.
• Able to demonstrate an understanding of the commercial business.

Benefits

• Flexible working hours
• Hybrid working - 4 Days in the office. 1 day WFH
• 28 days annual leave
• Birthday Leave
• 2 weeks work from anywhere
• Annual leave purchase scheme
• 5% Pension scheme
• Life Assurance
• Discounted Gym membership
• Season Ticket Loan
• Cycle to Work Scheme
• 25% Discount at Fora Cafes