Showroom Sales Consultant

Role Overview

Chase Erwin is looking for a passionate and knowledgeable individual to join our team as a Showroom Sales Consultant, based at Chase Erwin, Chelsea Harbour Design Centre. This is an exciting opportunity to be the face of our iconic luxury textile brand, delivering outstanding service to our clients and providing expert advice on our collection of exquisite fabrics. If you are sales-driven, love working in a design-led environment, and are committed to building long-term client relationships, we invite you to apply via our careers page.

Key Responsibilities – Showroom Sales and Luxury Textiles Expertise

• Warmly welcome and engage clients, providing a consultative and individualised service in our luxury textiles showroom.

• Showcase the Chase Erwin and thesign collections with in-depth knowledge and enthusiasm, expertly guiding clients through fabric choices and applications for interiors.

• Maintain a pristine and inspiring showroom environment, managing samples, displays, and stock.

• To manage the showroom calendar for appointments and events, research and coordinate events in accordance with budget and return on investment.

• Collaborate with the wider team on promotional events, launches, and marketing activities to drive foot traffic and increase brand awareness.

• Provide accurate product information, quotes, and after-sales support, ensuring all client needs are met promptly and professionally.

• Achieve and exceed personal and showroom sales targets, identifying new business opportunities and following up on leads.

• To network with other showrooms to generate ideas and collaboration opportunities.

• Keep up-to-date with the latest luxury interior design trends, competitor activity, and Chase Erwin’s evolving ranges.

• To provide a weekly report on activity, customer feedback opportunities and risks.

• As required, to support the Sales Managers with follow-up activities.

• To participate as a member of the wider sales and design teams with ad hoc queries.

• As required, to occasionally support the sales processing team from initial enquiry through to order fulfilment, ensuring an exceptional customer experience at every stage.

Essential Skills and Experience for Luxury Showroom Sales

• Previous experience in luxury sales, interior design, textiles, or a related client-facing role is essential.

• Strong interest and understanding of luxury interiors, home furnishings, and high-end design brands.

• Excellent interpersonal skills with a friendly, approachable, and confident manner.

• Keen commercial acumen and ability to meet or exceed sales targets.

• Outstanding organisational skills and meticulous attention to detail.

• Ability to multi-task, prioritise workloads, and problem-solve under pressure.

• Able to maintain knowledge of a wide range of products and commitment to personal development and learning.

• Competence with Microsoft Office, and willingness to learn proprietary order platforms.

• Outstanding verbal and written communication skills.

• Right to work in the UK and flexibility to work showroom hours, including for evening events.

Personal Qualities for Success in a Showroom Sales Consultant Role

• Genuinely passionate about providing outstanding customer service in a luxury setting.

• Creative, proactive, and eager to learn about new products and trends.

• Inclusive and collaborative approach; able to work well within a diverse team.

• Adaptable and willing to go the extra mile to ensure client satisfaction.

• Self-motivated and results-oriented, taking pride in personal and team achievements.

• Professional presence with impeccable presentation standards.

Why Grow Your Luxury Showroom Sales Career with Chase Erwin?

• Opportunity to develop your career in design-led interiors with a globally respected luxury textiles brand, serving a discerning international clientele.

• Be part of an inclusive and supportive team that is passionate about quality, creativity, and craftsmanship.

• Competitive salary.

• Ongoing training, development opportunities, and support for professional growth.

• Beautiful central London showroom environment.