Immigration Director

Job Title: Immigration Director

Job Type: Permanent

Location: London

The Role

This is a highly visible leadership role requiring a blend of top–tier legal expertise in immigration, strategic partner management, and strong operational acumen. You will ensure the delivery of exceptional, unified legal services while serving as the primary bridge between the UK and US headquarters.

Role Responsibilities

Regional Leadership

• Direct the Regional Hub: Serve as the primary legal authority for the regional hub, ensuring all legal services align with company standards and strategic goals.
• Manage regional Co–Counsel Networks: Oversee, evaluate, and control all "spoke" locations within the region, fostering strong relationships with local co–counsel while maintaining rigorous quality control.
• Drive Communications: Team with Operations Lead to establish and lead a regular cadence of meetings and strategic communications with all locations to ensure alignment with HQ and other locations, troubleshoot local challenges, and provide continuous legal guidance.
• Enforce SLAs and Contracts: Team with Operations Lead to actively monitor active cases spoke locations to ensure full compliance with Service Level Agreements (SLAs) and the terms outlined in their co–counsel contracts.
• Manage corporate immigration matters: Own and grow relationships with corporate clients, including HR leaders, talent teams, founders, and executives.

• Lead matters end–to–end across core corporate categories: Prepare, review, and file immigration petitions, applications, and supporting evidence with exceptional accuracy. Manage ongoing corporate accounts, ensuring a consistent, high–touch client experience. Advise business stakeholders on immigration strategy, risk, timelines, and best practices. Oversee a substantial caseload while maintaining precision and timeliness.
• Practice Growth & Collaboration: Help grow and retain a book of corporate business, including scaling existing accounts. Collaborate with a network of top–tier attorneys leveraging powerful internal technology, automations, and optimized workflows. Contribute to an innovative, efficiency–driven practice that values clarity, adaptability, and continuous improvement.

Client Engagement & Escalation Management

• Act as Client Escalation Point: Serve as the primary point of contact and senior escalation point for clients to swiftly and effectively resolve complex issues, service concerns, or localized challenges originating from specific countries within the hub.
• Drive Client Communications: Lead regional client communications, including drafting and disseminating legal alerts, regional news, and critical updates to ensure clients receive a unified, premium experience.
• Oversee Regional Billing: Manage and approve the client billing for cases process for the hub and all subordinate locations, ensuring accuracy, transparency, and adherence to billing guidelines.

Global Alignment & HQ Collaboration

• Partner with HQ Leadership: Maintain a strict, regular cadence of communication with the US headquarters to report on regional performance, share strategic insights, and ensure global continuity of legal services.
• Collaborate with Hub Operations: Work seamlessly with the Hub Operations Lead to align regional legal strategy with logistical, administrative, and financial execution.

Technology & Compliance Adoption

• Champion Technology Utilization: Mandate and monitor the use of tech platforms. Ensure all spoke attorneys are accurately and promptly entering data, case details, and milestones into the system within expected timelines.
• Data–Driven Quality Control: Utilize reporting features to audit co–counsel performance, identify regional trends, and proactively address bottlenecks or compliance issues.

The Person

• Education & Licensure: Must hold an active, distinguished license to practice law in the UK.
• Experience: Significant years of complex legal practice handling UK corporate and private client work. Any additional global immigration experience would be desirable, including significant time in a leadership or managing attorney capacity.
• Partner Management: Proven track record of managing a team of immigration professionals, outside counsel, co–counsel, or a distributed network of legal vendors.
• Client Service: Demonstrated experience handling high–level client escalations and navigating complex, multi–jurisdictional client relationships.
• Operational Acumen: Strong understanding of law firm financials, billing processes, and operational workflows.
• Tech–Savviness: Highly proficient in legal technology and case management systems, with experience driving tech adoption among external partners.

To Apply

To apply for the position, please send your CV to Andy Shaw via the 'apply now' button.