Customer Relations Support

About Hedin Automotive

Hedin Automotive stands as a premier partner of the prestigious Mercedes-Benz brand, with a strong presence across strategic locations including Brooklands, Croydon, West Bromley, and Dartford. Our mission is to deliver excellent automotive services for Mercedes-Benz and Hedin Automotive brands.

Join Our Team:

Mercedes-Benz of West Bromley is thrilled to announce an exciting opportunity for a dedicated Service Host .

Role Overview

As a Service Host at Mercedes-Benz of West Bromley , you'll play a pivotal role in delivering exceptional customer service. Ensuring our customers feel welcomed and valued, you will enhance the customer experience through efficient front-of-house coordination and support the service department's operational success.

Main Responsibilities

• Offer a warm welcome and assist customers upon their arrival
• Coordinate customer appointments and service schedule bookings
• Handle customer inquiries promptly and professionally
• Liaise with service team members to ensure seamless customer interactions
• Maintain an inviting customer reception area at all times
• Utilise the Pinewood CRM and Mercedes systems for efficient operation support (training provided)
• Building and maintaining relationships with customers, enhancing their loyalty to the Mercedes-Benz brand
• Creating an outstanding service environment that reflects the luxury and prestige of the Mercedes-Benz brand
• You will be required to work 45 hrs per week, Monday to Friday 8am to 6pm including some Saturdays on a rota basis.

Required Skills and Expertise

• Proven experience in a customer-facing role with strong interpersonal skills and customer management experience
• Excellent communication for effective engagement with clients and team members
• Proficiency in using IT systems with the capacity to quickly master new technologies
• Capability to stay organised and calm under pressure, managing tasks diligently
• Ability to collaborate as part of a team
• Full UK Drivers Licence (desirable)

You will thrive in this role if you possess……

• Enthusiasm and a passion for delivering outstanding customer experience
• Professionalism and attention to detail in all customer interactions
• A proactive and positive attitude towards problem-solving and teamwork
• A commitment to upholding the Mercedes-Benz standards and their reputation for excellence

Benefits of Joining Mercedes-Benz of West Bromley

• Competitive salary
• Engagement in a dynamic work environment with a supportive team culture
• Access to our Employee Assistance Programme, supporting your overall wellbeing.
• Opportunities for development through training and support.
• A diverse and inclusive workplace culture

Apply Today

Hedin Automotive is an equal opportunity employer, committed to fairness, and conducts comprehensive checks including work authorisation, address verification, and criminal background checks. Act fast and submit your application to become a part of our dynamic team. Discover more about Hedin Automotive and the careers we offer by visiting our website at .