The Havens Receptionist

Job overview

We are looking for someone who considers themselves a team player but can also prioritise their own work when working independently or within a team.

Effective and proactive interpersonal skills are essential, as this role will be the first point of contact for patients, whether on the phone or covering reception in the Colposcopy Department. The post holder will work closely with a wide range of multidisciplinary Trust staff and external organisations.

The post holder will work as part of a team in facilitating a high quality patient-focused reception service including: taking and transferring calls (including patient calls), booking in and departing patients on the NHS system EPIC, preparing all patient paperwork ready for the patients appointment. The post-holder will be responsible for running a smooth reception process and area.

Main duties of the job

Ability to work as part of a multidisciplinary team.

Ability to work independently, to manage and prioritise own workload.

Ability to multitask and work in a fast-paced healthcare environment.

Ability to deal with sensitive information with tact and diplomacy.

Excellent communication and interpersonal skills.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

To welcome and receive all patients and visitors attending the department.

To provide an efficient receptionist service to all visitors attending the Department and maintain a sensitive friendly approach.

Prepare all patient paperwork ready for the clinics.

Check appropriate details and ensuring patients demographic details are correct within Epic, attention to detail is key to this position.

To maintain clinics, recording any patients that DNA (did not attend) on the smart form via EPIC, also passing these to the relevant consultant for review.

To give general advice about the services, where to refer and how to access services to both patients and health care professionals.

To organise additional services for patients as required, such as booking interpreter and booking patient transport.

Check ENVOY the patient text messaging service regularly and pass any rebooks or cancellations to the relevant team.

To undertake the full range of general office duties, and also ordering stationery.

To take phone calls referring on as necessary. To accurately take and document messages for the Colposcopy team.

To pick up any voicemails left and to refer these on to the relevant member of the team to be actioned.

Person specification

Education

Essential criteria

• High school diploma or equivalent knowledge and experience

Knowledge, Skills & Experience

Essential criteria

• Prior experience in healthcare administration, medical office, or scheduling roles
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast paced healthcare environment
• Ability to deal with sensitive information with tact and diplomacy
• Ability to work as part of a multidisciplinary team (Team Player)
• Ability to work independently, to manage and prioritise own workload.

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

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King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.