Customer Service Executive

Michael Page
London

  • Handle customer inquiries promptly and professionally via phone, email, and online platforms.
  • Ensure customer records are accurately maintained and updated in the system.
  • Collaborate with internal teams to resolve customer issues efficiently.
  • Monitor and track customer service metrics to maintain high service standards.
  • Provide product and service information to customers as required.
  • Identify and escalate complex issues to the relevant department for resolution.
  • Support the team in achieving customer satisfaction goals and KPIs.
  • Contribute to process improvement initiatives within the department.
Posted 2026-06-18

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