Customer Service Executive
- Handle customer inquiries promptly and professionally via phone, email, and online platforms.
- Ensure customer records are accurately maintained and updated in the system.
- Collaborate with internal teams to resolve customer issues efficiently.
- Monitor and track customer service metrics to maintain high service standards.
- Provide product and service information to customers as required.
- Identify and escalate complex issues to the relevant department for resolution.
- Support the team in achieving customer satisfaction goals and KPIs.
- Contribute to process improvement initiatives within the department.
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