Recoveries / ULR Team Manager

To supervise, manage and provide technical support and guidance to the Recoveries/ULR team. In addition you will manage and progress your own caseload. You will require to help and assist the Head of Scottish Operations and Operations Manager as and when required. To be able to motivate, lead and manage team performance ensuring delivery of robust quality claims handling, with a key focus on client outcomes, to generate fee income and to contribute to the general success of the business. To ensure that the team delivers a profitable, client focused service with focus on quality.,

• To provide full supervisory support and guidance on technical issues involving liability and litigation
• To provide effective people management to the team and drive the right behaviours
• To ensure that the team are achieving the right outcome for clients and optimising each client's claim
• To ensure understanding and compliance with internal SLAs, policies and procedures
• Manage team performance in line with business and team objectives, be accountable for their financial performance and delivery against the agreed KPIs
• Conduct regular 1-2-1 meetings, and quarterly reviews for all team members and fully document them
• Ensure the team delivers an excellent level of customer service, is managing the client's expectations and proactively progressing their claim
• Managing the risk within your team including completion of Supervisor entries and Limitation lists.
• To highlight any potential risks to senior management and the Compliance department
• To review and complete all agreed management checks, such as Directions, audits and Limitation supervisor entries and analyse daily MI
• Keep up to date with all industry changes including case law, legislation and other matters of relevance
• Liaise with Senior Management and HR regarding any staff issues
• Handle complaints in accordance with the firm's internal Complaints Procedure
• To undertake any other tasks as deemed relevant and reasonable by the business
  Knowledge and experience of managing your own caseload of RTA claims
• A solid working knowledge of procedure, legislation and relevant case law
• Competent working with a case management system and good knowledge of MS Office.
• Ability to provide clear direction and take accountability for the team's performance
  Here at Carpenters Group, we've been providing legal and insurance services across the UK for over 30 years.
We've grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations. We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support. As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best. We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow. No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.
• 25 days' holiday per annum
• Holiday buy and sell scheme
• Hybrid working model
• 2 x Volunteering days to support charitable initiatives
• Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan - claim back dental / physio / optical appointments
• My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test
• Active network of Wellbeing Champions - providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy