Workplace Services Systems Administrator

Workplace Services Systems Administrator

Location: London or Liverpool

Contract Type: Permanent

Working Hours: Monday to Friday, 09:30 – 17:30

Hybrid Working: Minimum 3 days per week in-office

Join Us in Shaping the Future of Workplace Services We’re looking for a Workplace Services Systems Administrator to join our dynamic Workplace Services team. This newly created and permanent role plays a key part in our continued rollout and development of ServiceNow Workplace Service Delivery (WSD) — a system central to how we manage space, assets, and maintenance.

If you're passionate about using technology to streamline facilities operations and generate data-led insights that inform strategic decision-making, this is an exciting opportunity for you.

About the Role You’ll be responsible for:

Overseeing the CAFM system, ensuring it’s maintained and aligned to business needs through eAective updates and administration.

Driving continuous improvement, supporting and training users across the business. Leading the next phases of our ServiceNow WSD development — including reporting, dashboard creation, asset tracking, maintenance management, and cost monitoring.

Key Responsibilities

* Data Management: Ensure integrity and accuracy of CAFM data; maintain the asset database; create dashboards for analytics and reporting.

* Stakeholder Management: Coordinate with workplace services on system updates, present findings, and support decision-making.

* Project Management: Deliver CAFM-related projects on time and within budget.

* Product Backlog Management: Prioritise ServiceNow WSD tasks based on evolving requirements.

* Progress Monitoring: Track and evaluate product development milestones.

* Product Oversight: Lead product development and final quality assurance before go-live.

* Reporting & Analytics: Deliver insights on space utilisation, asset performance, maintenance, and cost tracking.

* Strategic Planning: Use data to support resource allocation and drive eAiciency improvements. About You We’re looking for someone with:

* Experience with CAFM systems like ServiceNow WSD, Concept FSI, Maximo, or Condeco.

* Familiarity working with Facilities and Health & Safety teams.

* Strong analytical and reporting skills using Excel (advanced functions, pivot tables, macros), Power BI, Power Query, or Tableau.

* Detail-oriented with a deep understanding of data accuracy, automation, and workflow optimisation.

* Excellent stakeholder management and cross-functional communication skills.  Capability to manage product backlogs and support product ideation and delivery. Personal Attributes

* Tech-savvy with a strong interest in emerging systems and automation.

* Adaptable and responsive to change in a fast-paced environment.

* Committed to high-quality service and collaborative team culture.

* Professional, positive, and proactive in working with colleagues and stakeholders.

Why Join ?

* Be at the forefront of facilities technology using ServiceNow, one of the most advanced platforms in the industry.

* Help implement AI-driven tools and automation for smarter building and space management.

* Work in a forward-thinking team with a strong commitment to innovation, data led planning, and operational excellence