Receptionist SC4

Job Category : Admin / Clerical

Location : CLARENDON RD CENTRE, London Borough of Haringey

Hours Per Week :35.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary; £12.47

Receptionist at a Community Mental Health service. Clarendon Recovery College offers courses for everyone on all aspects of of maintaining good mental health and mental illness.

• To ensure Reception gives a positive first impression and provides excellent customer service and information to visitors and students and other stakeholders to the Clarendon Recovery College (CRC),
• To engage positively with visitors who may be quiet or anxious, disturbed or aggressive with a professional manner.
• To maintain good, displayed information.
• To manage and administer the enrolment of students and other stakeholders to the CRC.
• To work as part of a team in producing our Course Guide three times a year taking lead responsibility to matching the proposed courses to the calendar.
• To share some administrative duties with your part time colleague.
• collecting and collating session registers and evaluations to present as useful data for the management team.
• collecting and recording cash from the CRC public café
• To communicate effectively and accurately over the phone, face to face and in writing and online and to record accurately all contacts with the Clarendon Recovery College
• To act as part of the publicity team designing and producing leaflets and other publicity documentation and making sure these items’ reach is a wide as possible.

To induct, train and manage volunteers and work experience students in Reception and Administrative duties.

Knowledge, Qualifications, Skills and Experience

 At least two years experience working as the first contact including face to face contact for vulnerable people

 Working as a Receptionist and as an administrator supporting operational management.

 Experience of using financial systems like SAP and procurement systems like HPCS

 Experience of writing memos, letters, taking accurate minutes and writing brief reports .

 Experience of communicating effectively at all levels in person, by writing, letters, emails and reports, and on the phone

 Experience of maintaining and updating digital records and designing simple systems for those records.

 Experience of and responsibility for cash handling.

 Working with people with challenging behaviour

 Experience of working co-operatively as part of a team.

 Good time management skills

 Knowledge and awareness of issues relating to people from different cultural and ethnic backgrounds

 Understanding of mental distress and its effect on individuals and social exclusion.

 Experience of data visualisation tools like PowerBI or a willingness to learn.

 Experience of more advanced tools with the Microsoft Office package like pivot tables in Excel and setting up Kiosks powered by Powerpoint.