Receptionist SC4
Job Category : Admin / Clerical
Location : CLARENDON RD CENTRE, London Borough of Haringey
Hours Per Week :35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary; £12.47
Receptionist at a Community Mental Health service. Clarendon Recovery College offers courses for everyone on all aspects of of maintaining good mental health and mental illness.
- To ensure Reception gives a positive first impression and provides excellent customer service and information to visitors and students and other stakeholders to the Clarendon Recovery College (CRC),
- To engage positively with visitors who may be quiet or anxious, disturbed or aggressive with a professional manner.
- To maintain good, displayed information.
- To manage and administer the enrolment of students and other stakeholders to the CRC.
- To work as part of a team in producing our Course Guide three times a year taking lead responsibility to matching the proposed courses to the calendar.
- To share some administrative duties with your part time colleague.
- collecting and collating session registers and evaluations to present as useful data for the management team.
- collecting and recording cash from the CRC public café
- To communicate effectively and accurately over the phone, face to face and in writing and online and to record accurately all contacts with the Clarendon Recovery College
- To act as part of the publicity team designing and producing leaflets and other publicity documentation and making sure these items’ reach is a wide as possible.
To induct, train and manage volunteers and work experience students in Reception and Administrative duties.
Knowledge, Qualifications, Skills and Experience
At least two years experience working as the first contact including face to face contact for vulnerable people
Working as a Receptionist and as an administrator supporting operational management.
Experience of using financial systems like SAP and procurement systems like HPCS
Experience of writing memos, letters, taking accurate minutes and writing brief reports .
Experience of communicating effectively at all levels in person, by writing, letters, emails and reports, and on the phone
Experience of maintaining and updating digital records and designing simple systems for those records.
Experience of and responsibility for cash handling.
Working with people with challenging behaviour
Experience of working co-operatively as part of a team.
Good time management skills
Knowledge and awareness of issues relating to people from different cultural and ethnic backgrounds
Understanding of mental distress and its effect on individuals and social exclusion.
Experience of data visualisation tools like PowerBI or a willingness to learn.
Experience of more advanced tools with the Microsoft Office package like pivot tables in Excel and setting up Kiosks powered by Powerpoint.
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