Night Operations Manager

Night Operations Manager - 42k - South East london
Schedule: Sunday - Thursday, 3 PM to 12 AM
Location:SE London & Across all client offices and HQ (primarily Central London)

Must hold a full UK driver's licence and have access to a vehicle

• Experienced in a management or supervisory role

• Strong leadership skills with a hands-on approach to team support and daily operations

• Experience working night shifts

• Desirable: First aid training

• Must hold a full UK driver's licence and have access to a vehicle

• Comfortable working both independently and as part of a team

• Physically fit and able to handle manual tasks

• Confident travelling alone through Central London at night

• Comfortable using basic tech tools: Excel, Google Drive, apps, iPad

• High attention to detail and pride in maintaining standards

• Able to make quick, confident decisions under pressure

We are looking for an experienced and confident manager to fulfil the role of Night Operations Manager . The purpose of this role is to take ownership of the success and smooth operation of our Night Teams, including both Dedicated Services and Logistics .

This position requires a strong leader who can motivate and manage teams effectively , while also being hands-on and actively involved in the day-to-day operations . The ideal candidate will lead by example, balancing operational leadership with direct participation in team activities.

Roles and Responsibilities

• Responsible for two teams: Dedicated Services & Logistics

• Conduct thorough handovers between day and night teams

• Run nightly scrum meetings and delegate tasks accordingly

• Identify and solve operational problems quickly

• Train new personnel alongside supervisors and cover shifts as needed

• Work alongside the team to uphold quality and service standards

• Use Monday.com for communication, reporting errors, requesting adjustments, and coordinating with other departments

• Act as the first point of contact for team queries during the night

• Place product orders through internal systems

• Restock and maintain consumables to ensure freshness and availability

• Ensure proper display of confectionery and fresh fruit per client standards

• Maintain cleanliness across work areas, kitchens, fridges, and coffee machines

• Conduct regular audits and quality checks at client sites

• Build and manage staff rotas for night drivers and Dedicated Services

• Oversee BrightHR administration (e.g. clock-ins, absences)

• Lead performance and probation reviews

• Submit detailed end-of-shift reports

• Provide cover for sick leave and holidays as required

• Travel across client sites in Central London during night hours

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.