Global Head of Operations

Global Head of Operations – Maternity Cover

FLOWERBX was founded in London in 2016, offering consumers and businesses the highest quality, premium-grade flowers, for everything from luxury events to gala dinners, bespoke gifting, private residences, and collaborations. With flower studios in West London, Manhattan, Los Angeles and, now, Dubai – FLOWERBX has been bringing extraordinary beauty, service, and style to brands and world-leading names for a decade. With the likes of Gucci, Chanel and Tiffany & Co on our client list, FLOWERBX is established as the industry leader in fashion-led floral curation.

Location Information

This role is a full-time 12-month maternity cover role, with a combination of remote working and the requirement to visit FLOWERBX locations, as needed.

The Role

Reporting to the CEO, you will be responsible for overseeing the operational activities of FLOWERBX to ensure efficiency and alignment with strategic priorities.

Key responsibilities:

• Provide overall leadership of day-to-day operations, resolving issues as they arise and setting clear strategic direction
• Lead, support and develop a motivated team to work collaboratively across territories to deliver our goals
• Use data to inform decision-making, drive productivity gains and impact business outcomes across new and existing territories
• Evaluate risk and lead quality assurance efforts
• Prepare, analyse and present weekly operational reporting, taking responsibility for key performance metrics and developing remediation plans where required
• Oversee expenses and budgeting to help the organisation optimise costs and benefits
• Act as the primary decision-maker and point of escalation for operational matters
• Act as a role model for our values and ambassador for our business

Requirements

The Person

• Smart problem solver, adaptable to change, and ability to execute quickly
• Able to pivot quickly from long-term thinking to immediate tactical action
• Proven experience of building and leading engaged and high performing teams, demonstrating the FLOWERBX culture and values
• Data-driven decision-making mentality and sound commercial judgement, who uses analytical thinking to assess project performance and financial viability (Advanced excel modelling skills)
• Strong project manager who can create detailed execution plans for large-scale projects, and deliver them to plan regardless of any surprises or ambiguity along the way
• Excellent communicator able to convey messages simply and effectively
• Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure
• Excellent stakeholder management skills, who can quickly build relationships with external partners, couriers and internal stakeholders
• Ideally knowledge of and experience working with local customs throughout the UK, USA and UAE
• Pragmatic with a healthy dose of humour

Benefits

• A monthly flower subscription and discounted products
• Pension contribution
• Private health and dental care
• Life insurance with gamified wellbeing app
• Employee Assistance Programme
• ‬‭25 days’ annual leave (plus public holidays)‬‬
• Day-off for your birthday