Regulatory Support Manager - Product Governance - (12 Month FTC)
12-Month Fixed Term Contract
Global Insurance Broker | Operations Controls Function
London | Hybrid Working Overview
We are seeking an experienced Regulatory Support Manager to join a Global Insurance Broker within the Operations Controls function on a 12-month fixed-term contract. This is a first line of defence role requiring a confident, hands-on professional who can drive activity forward, manage competing priorities and provide clear direction to stakeholders.
The initial focus of the role will be Product Governance , followed by support on integration of a recent acquisition, working across a complex programme with multiple moving parts. This role is suited to someone who has “done the doing” — with practical experience delivering product governance activity — and who is comfortable challenging, influencing and directing others to ensure progress and outcomes. Key Responsibilities
Product Governance (Initial Focus)
- Act as a key first-line owner for Product Governance activity within the Operations Controls function.
- Drive delivery of product-related actions, ensuring momentum and progress.
- Provide oversight and coordination of reviews undertaken by operational and support teams.
- Respond to regulatory and internal challenges, queries and issues raised by stakeholders.
- Clearly direct actions, set expectations and hold stakeholders to account.
- Support the embedding of product governance standards and good practice across the business.
- Provide first-line regulatory and governance support to the integration programme.
- Work across multiple workstreams, helping to coordinate, prioritise and progress regulatory-related activity.
- Operate effectively in an evolving environment with multiple moving parts and changing requirements.
- Act as a pragmatic problem-solver, ensuring regulatory activity continues to move forward.
- Manage the day-to-day operation of one or two support areas (typically administration and/or customer service) in line with established policies and procedures.
- Ensure employee conformance with established practices, regulatory requirements and internal standards.
- Support the training, guidance and development of staff to ensure consistent and compliant delivery.
- Monitor workload, output and performance to ensure operational effectiveness.
- Prepare management information, reports and updates relating to product governance and regulatory activity.
- Audit and review current procedures to assess effectiveness, identify gaps and monitor operational efficiency.
- Support continuous improvement initiatives to strengthen controls and processes.
- Act as a key point of contact for first-line regulatory matters within the Operations Controls function.
- Proven experience in Product Governance within a regulated financial services or insurance environment.
- Strong first line of defence background (this is not a 2nd line Risk or Compliance role).
- Hands-on delivery experience, with the confidence to lead activity and drive outcomes.
- Experience overseeing operational or support teams, ideally within admin or customer service environments.
- Strong stakeholder management skills, including the ability to challenge and influence effectively.
- Experience supporting change, integration or transformation initiatives.
- Pragmatic, action-oriented and delivery-focused.
- Confident, credible and comfortable giving clear direction.
- Able to operate at pace and hit the ground running.
- Organised, resilient and solutions-focused.
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