Order Management Administrator (FTC 3-6 months)

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

As we continue to grow the UK business, we are looking for a highly commercial and operation-minded Key Account Operations Coordinator to join our growing Operations team and manage a portfolio of house accounts.

The main focus of this role is supporting on the day-to-day communication & administration with both the 3PL, Clients and UK Sales team to ensure a smooth end-to-end process is maintained.

Our goal is to become the number one go-to leading soft toy brand for all ages globally. You will work incredibly closely and collaboratively with our Business Development Manager, Account Managers as we embark on growing Jellycat.

There is a great ‘can-do’ team culture here at Jellycat, and it’s important that you are not only a self-starting ambassador and sales person for Jellycat but are a great team player willing to get involved in what needs to be done in order to achieve great things in the UK

You'll be;

• Responsible for a portfolio of distributor/retailer accounts as the first point of contact for all general queries and determining who can internally resolve queries/find solutions.
• Keying orders onto our system accurately when receipted from distributors/account managers
• Ensuring system data integrity at all times (sku’s/qty/customer’s info/dates) for the accounts you are responsible for.
• Liaising with the supply chain to ensure timely delivery of all orders.
• The key business owner of all of retailer/distributor operational requirements
• Supporting the business development managers in the overall growth of the accounts and providing support wherever required to achieve annual budgets.
• Assisting with administrative tasks to help support the Business Development Manager, Sales team, and Operations.
• Maintaining high levels of communication that include weekly internal meetings, regular virtual meetings and range reviews with customers alongside the Business Development Manager and Sales Team.
• Helping to train/guide new team members when required.
• Liaising with credit control on payments.
• Checking and maintaining customer data.
• Providing clear and regular updates to the Account Managers.
• Ability to take ownership, work independently, whilst also being good at taking direction.
• Managing back orders, ensuring they are consolidated & able to ship.
• Stock availability checking & allocation across warehouses & origins.

You'll have;

• Ideally 1-2 years of proven experience in an Account Executive/ Customer Service role.
• A high level of accuracy and attention to detail.
• Proficiency in Excel, Powerpoint, SAP.
• Good communication, building strong professional relationships and presenting skills.
• A personable and positive mindset with the ability to think outside the box.
• The ability to remain mindful of the Jellycat ‘tone’ and communication style associated with our brand.