Lead Resource Manager (Hiring Immediately)

We are a global socially-led creative agency, with unrivalled social media and influencer marketing expertise. With over 1,200 people in four continents, we deliver a global perspective to our clients in a time when social media is shaping culture.

We're proud to be a multi award-winning agency, with Cannes Lions, One Show, Webby and Shorty Awards, to name but a few. Our most recent work has seen us help Amazon Music , Activision and Adidas deliver some of their biggest and most innovative campaigns to date.

As well as creating for clients, we help educate the wider industry. Our Instagram publication The Feed tracks culture at the speed of social. 6,500 people registered or tuned into our events last year, and our reports garnered more than 20 million views.

Our departments create award-winning, socially led, shareable ideas that affect culture and our Resourcing team is at the heart of making that happen. We’re now looking for a Lead Resource Manager to run the Resourcing function day-to-day: executing the strategy set with our senior team, and owning it’s delivery across the agency.

You’ll line manage our Resource Manager, act as the senior operational point of contact for Department Heads and Client Leads on live resouring decisions, and work with the senior team on capacity planning, commercial efficiency, freelance strategy and operational change.

The nature of social means we are fast-moving with many moving parts, so we’re looking for someone with serious agency resourcing experience, sharp operational instincts, and the calm confidence to make fast, well-informed calls when the pressure’s on.

Requirements

What You’ll Have Delivered Elsewhere

• Successfully operationalised the resourcing strategy for the agency, ensuring consistent and effective delivery of the function across all departments.
• Pioneered the adoption and integration of AI tools within the resourcing workflow, delivering measurable efficiencies aligned with wider operational strategy.
• Co-led and delivered multiple high-impact, cross-agency initiatives (including new tools, dashboards, and processes) that measurably improved creative operations efficiency.
• Been the Resource representative in senior forums and consistently provided accurate, detailed operational reporting that underpinned new business scoping and major budgeting decisions.
• Significantly improved commercial efficiency by consistently managing utilisation within target ranges and optimising billability and freelance budgets to provide key data for executive decision-making.
• Developed and maintained a robust, agency-wide capacity view, proactively identifying potential bottlenecks and utilisation gaps to inform leadership forecasting and strategic planning.
• Served as the primary senior operational point of contact, making rapid, well-informed staffing, casting, and scoping decisions that maintained project timelines and client satisfaction.
• Built and managed a high-performing resourcing team, consistently developing direct reports and achieving high satisfaction ratings through clear goal-setting and mentorship.
• Established and role-modelled a solutions-driven, proactive, and positive culture across the Resourcing and Creative Services functions, elevating team engagement and performance.
• Ensured workflow continuity by actively stepping in to manage day-to-day bookings during periods of high demand, volume, or complexity.
• Successfully managed the full operational cycle of the freelance strategy, including maintaining the talent pool, negotiating competitive rates through regular benchmarking, and ensuring rigorous, on-process contracting.
• Cultivated strong cross-market partnerships, successfully implementing resource-sharing initiatives that reduced reliance on costly external resources in line with agency goals.
• Provided data-backed support to leadership in constructing successful business cases for new hires and collaborated effectively with People & Talent to execute strategic permanent vs. freelance workforce planning decisions.
• Chaired high-level WiP and capacity meetings, successfully mediating conflicting priorities, implementing necessary pushback, and efficiently escalating critical decisions to executive leadership.
• Led the successful configuration, adoption, and continuous]]>