Sales Assistant - 24h - King’s Road

Job Description

Ysé’s beautiful journey continues to grow every year, and we still have so many exciting things ahead of us.
We are currently looking for a Sales Assistant (part-time permanent contract – 24 hours/week) to join our first London store as soon as possible.
We are looking for someone cheerful, autonomous, highly organised, and above all, sensitive to Ysé’s universe and values.
As a true ambassador of our brand, you will create a unique and personalised experience for our customers through our trendy, chic and refined collections.

• Welcome and advise customers according to the standards defined by the art of sales and Ysé’s customer service;

• Sell with sincerity and emotional intelligence, adapting your approach to each client;

• Actively contribute to the store’s revenue growth and key performance indicators;

• Master and develop the store’s customer loyalty indicators;

• Cultivate lasting customer relationships by personalizing service and encouraging follow-up visits;

• Handle post-sale follow-ups and client satisfaction inquiries when needed;

• Resolve any client concerns with empathy and efficiency, ensuring a smooth resolution and positive brand image.

Product Management:

• Know Ysé’s collections by participating in all internal training sessions;

• Ensure that the products displayed in the store meet Ysé’s brand image criteria;

• Participate in and master the fundamentals of Ysé merchandising;

• Ensure proper shelf placement according to the timeline set by the store manager;

• Report any inconsistencies noticed in the products;

• Contribute to store visual storytelling by suggesting improvements in product placement and atmosphere;

• Monitor product performance and provide feedback to the team on bestsellers and slow movers.

Stock Management / Tools:

• Master the various operational tasks within the time allowed (deliveries, returns, rotating inventory);

• Ensure optimal restocking in the store at all times;

• Actively participate in daily management related to unidentified shrinkage;

• Manage the basics of Shopify;

• Ensure and use the different processes related to the company’s omnichannel services (Click and Collect);

• Master opening and closing of the cash register;

• Notify and alert the store manager in case of exceptional situations;

• Propose ideas to improve stockroom organization and operational efficiency;

• Participate in monthly inventory audits and proactively support preparation for peak periods (sales, launches, holidays).

Team Spirit & Internal Contribution:

• Contribute to a positive team atmosphere by sharing knowledge and supporting new team members;

• Take initiative to contribute ideas during team meetings and brainstorms;

• Represent the Ysé brand internally and externally with professionalism and authenticity;

• Participate in internal projects and brand events (pop-ups, collaborations, private sales);

• Uphold Ysé’s values and actively contribute to its sustainability and inclusivity efforts.

Opening & Closing Responsibilities:

• Securing the premises: This includes setting the alarm, ensuring all doors and windows are locked, and verifying that the property is safe.

• Preparing for the day: This may involve tasks like turning on lights, setting up registers, and ensuring the store is clean and organized.

• Closing procedures: This involves the reverse of opening, including taking inventory, securing cash, and setting the alarm.

Profile Required

We share more than just work, and we are looking for someone who will, above all, share our passion for doing things well and our dream of constantly improving to better surprise our subscribers and clients.

• Passionate about retail and sales, you have a successful first experience as a Sales Assistant.

• Dynamic and meticulous, you have an excellent sense of commerce and customer service.

• Organized, you know how to identify the priorities.

• You enjoy challenges, are results-oriented, and bring forward innovative ideas.

• You are proficient in the Microsoft Office/Gmail suites.

• You love the brand and the products it offers.

• Speaking French would be a huge plus.

Encouraging diversity in all its forms, Ysé is committed to promoting the employment of individuals with disabilities.