EUC Engineer (IT)

At CGI, we help organisations deliver exceptional digital workplace experiences that enable people to perform at their best. As an End User Compute Engineer, you will play a key role in ensuring colleagues receive responsive, high-quality technical support that keeps business operations running smoothly. Working at the forefront of user engagement, you will combine technical expertise with a customer-first approach to resolve issues, enhance workplace technology services, and contribute to the continuous improvement of end-user computing environments. You?ll be empowered to take ownership of outcomes, collaborate with experienced teams, and make a meaningful impact while developing your career within a supportive and innovative environment. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ?Best Employer? by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you?ll be part of an open, friendly community of experts. We?ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is role onsite in London 5 days a week. Candidate profile: In this role, you will provide hands-on, face-to-face technical support for end users across a busy workplace environment. Acting as a visible and approachable point of contact through a dedicated Tech Bar service, you will troubleshoot and resolve desktop, hardware, software, and workplace technology issues while delivering an outstanding user experience. You will take ownership of incidents and service requests from initial engagement through to resolution, ensuring service levels are consistently achieved. Working closely with Service Desk teams and specialist resolver groups, you will support the deployment, maintenance, and optimisation of end-user devices and collaboration technologies. You will contribute to operational excellence by ensuring devices remain compliant, supporting workplace technology improvements, and identifying opportunities to enhance user satisfaction and service efficiency within a collaborative team environment. Key responsibilities:

• Deliver face-to-face technical support for desktop, laptop, mobile device, and peripheral issues.
• Take responsibility for incidents and service requests through to successful resolution.
• Provision, build, configure, and swap end-user devices in line with operational standards.
• Assist users with collaboration tools, meeting room technology, and workplace applications.
• Investigate hardware, software, and connectivity issues, identifying root causes and solutions.
• Work closely with Service Desk and specialist teams to resolve complex technical issues.
• Ensure device compliance, asset accuracy, and adherence to service management processes.
• Identify opportunities to improve user experience, service delivery, and operational efficiency.

Required qualifications to be successful in this role To succeed in this role, you will bring strong End User Computing and desktop support experience, combined with excellent customer service and communication skills. You should be confident providing face-to-face technical support, troubleshooting a broad range of hardware and software issues, and managing incidents within defined service levels. A proactive approach, strong ownership mindset, and the ability to work independently while collaborating effectively with wider support teams will be essential. Essential qualifications and experience:

• Proven experience in an End User Computing (EUC), Desktop Support, or IT Support Engineer role.
• Strong knowledge of Windows operating systems and Microsoft 365 technologies.
• Experience supporting desktop, laptop, mobile, and peripheral devices.
• Ability to diagnose and resolve hardware, software, and connectivity issues.
• Experience provisioning, configuring, and deploying end-user devices.
• Knowledge of IT Service Management processes and ticketing systems.
• Experience supporting collaboration technologies and meeting room solutions.
• Strong customer service, communication, and stakeholder management skills.
• Ability to prioritise workload and manage multiple tasks within SLA targets.

#LI-LW1