Account Manager - B2B SaaS

Who we are, what we do and why

Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Founded in London, we now operate across Europe, North America, and APAC, with over 400 employees worldwide. Our platform empowers accountants, bookkeepers, and businesses to simplify accounting processes and make smarter, more timely financial decisions.

In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We've achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally.

We’re looking for a driven, hungry, and results-oriented Sales Development Representative ready to find new leads and drive outbound growth in the UK market.

The role, what you'll do

At Dext, we know the key to growth is a high-performing sales team. As our Account Manager, you'll be the link between our valued partners and Dext, managing your own portfolio, prioritising effectively, and building the kind of relationships that drive long-term success. If you have a passion for exceptional customer service and a hunger to exceed targets, this is the role for you.

• Act as the primary point of contact for all client concerns and needs
• Build and strengthen long-term partnerships across your portfolio
• Introduce new, additional, and premium products tailored to each partner's needs and pain-points
• Maintain accurate client records, tracking contract updates and renewals
• Use our passive account management (PAM) tools and market awareness to prospect and forecast selling opportunities
• Develop a deep understanding of Dext's product suite to maximise upsell and cross-sell activity
• Drive growth in monthly recurring revenue and average invoice value
• Collaborate with internal teams to deliver a seamless buying and deployment experience
• Build a successful buyer journey that mitigates churn, contraction, and cancellation

About you, what we're looking for

Skills & experience

• 2+ years of B2B sales experience, ideally in SaaS
• Proven track record of consistent customer engagement and high client satisfaction
• A challenger mindset: you know how to push thinking while keeping empathy front and centre
• Strong analytical and creative problem-solving skills
• An active listener who builds trust quickly with decision-makers and stakeholders at all levels
• Commercially sharp, with solid knowledge of SaaS metrics and GDR targets
• Beginning to find new ways to drive value from relationships, connecting advocates to new partners, spotting opportunities others miss

Knowledge

• Previous success in a B2B sales role with phone-based customer engagement
• You love numbers and are motivated by hitting Gross Dollar Retention targets
• Strong business acumen and the ability to manage portfolio health across adoption, opportunity, risk, and advocacy

Behaviours

• Innovative, collaborative, and a genuine team player
• High emotional intelligence, you read the room and adapt accordingly
• Self-motivated with a consistently high activity level
• Ambitious to grow your career within a sales organisation

What you'll be part of, our values, culture & behaviours

We are a highly ambitious, innovative, market-leading FinTech, PE-backed by HgCapital, moving with the pace of a scale-up while building for the long term. Our three values guide everything we do:

• Be Brave: Everyone has a voice to challenge ideas and the status quo
• Be Exceptional: We set high standards and hold ourselves to them
• Be Together: Individual success only exists within team success

Our behaviours shape how we work day to day: Be Diverse, Be Courageous, Be Considerate, Be Transparent, Be Focused, Be Accountable and above all, Be Dexterous.

What we offer, the perks

• Competitive base salary + commission
• Hybrid working with our London office
• 25 days holiday + bank holidays, volunteering days, summer hours, and a day off the week of your birthday
• Employer-paid private medical insurance and health cash plan (Medicash)
• Cycle to work scheme
• Income protection
• Mental health support through Help@Hand
• Work abroad for up to 20 days per year
• Enhanced maternity and paternity leave

Diversity & Inclusion at Dext

At Dext, we believe diverse perspectives drive innovation and success. We're committed to building an inclusive workplace where everyone feels valued and empowered to thrive. We welcome applications from all qualified candidates and actively encourage those from underrepresented groups to apply. If you need any accommodations during the hiring process, please let us know. Read more about our Diversity and Inclusion commitments.