Digital Support Apprentice

About Aerial Express:

With over three hundred and fifty great reviews on Trust Pilot, Aerial Express specialize in aerial and satellite communication. They are looking for a driven and confident individual to join their Digital Support team providing support to the wider business. This is a fantastic opportunity to get exposure to a busy environment working with customers, other departments and gaining a qualification!

This organisation invests massively in young people, previously taking on apprentices in admin, IT and Marketing. You’ll be in safe hands, many apprentices have remained with the company and one has even progressed to become a manager.

You will complete an SCQF Level 6 qualification as part of your apprenticeship and full training will be provided.

What will I be doing?

• Act as 1st point of contact for customers via Outlook and on the phone. You will then assign work to engineers via Bantham. Bantham is a CRM system – you will become an expert in this by the end of your apprenticeship.
• Using Batham, you will liaise with all engineers on job updates, ETAs and payment details.
• Track customer information such as the date, cost and time of service provided for efficient data sourcing on MS Excel.
• Collaborating with staff members in various departments, you will be using RAM, a fleet management tool to monitor vehicle locations, recording and reporting vehicle usage, and scheduling maintenance and services. This will provide sufficient planning routes for engineers.
• Processing of orders which includes taking card payments using the card payment system Ingenico.
• Responsible for the storage and maintenance of accurate information on OneDrive.
• Reporting to supervisor on a daily basis.

What do I need to be successful?

• Willingness to learn new skills.
• Good work ethic.
• A positive attitude.
• A good understanding of aspects of Microsoft packages.

Salary: £17,680 per annum.

Working hours: Monday to Friday, 8am - 5pm.

Benefits:

• Casual dress.
• Room for progression.
• Good office culture.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.