Technical Life Insurance Claims Lead (Delivery Operations Team Lead)

Job Description

Technical Life Insurance Claims Lead (Delivery Operations Team Lead)

Location: UK (Remote)

Reports To: UK Service Delivery Manager / Operations Manager
Employment Type: Full-time / Permanent

We’re looking for a Technical Claims Lead to support and guide a team of Claims Assessors/Handlers in delivering timely, accurate, and customer-focused life insurance claims assessments. You'll ensure performance targets, service levels, and quality standards are consistently met while promoting a positive and collaborative team environment.

As the Technical Claims Lead, you'll play a key role in overseeing the technical accuracy of claims processing, offering expert guidance, and driving compliance and efficiency across the team.

Key Responsibilities:

• Lead and manage the day-to-day operations of the claims team.
  
• Allocate and monitor workloads to meet SLAs and turnaround times.
  
• Provide technical support and guidance on complex life insurance claims.
  
• Conduct quality audits and offer feedback to support continuous improvement.
  
• Develop and implement claims strategies and best practice processes.
  
• Facilitate team meetings, one-on-ones, and performance reviews.
  
• Coach and mentor team members to support professional growth.
  
• Escalate issues or risks promptly and drive timely resolution.
  
• Build strong relationships with internal departments and external partners.
  
• Monitor and report on key performance indicators, productivity, and error rates.
  
• Ensure all work complies with company policies, regulations, and data protection standards.
  
• Collaborate with clients on quality calibrations, process updates, and weekly performance reviews.
  

Qualification

Skills & Experience

• Proven leadership or supervisory experience in a similar role.
  
• Strong technical knowledge of life insurance and claims handling.
  
• Excellent decision-making and problem-solving skills.
  
• High attention to detail and commitment to quality.
  
• Confident communicator with strong interpersonal skills.
  
• Proficient with claims management systems and Microsoft Office tools.
  
• Understanding of claims systems and regulatory requirements (preferred; training provided if needed).
  
• Ability to analyse team performance and identify areas for improvement.
  
• Passion for driving service excellence and process enhancement.
  

If you're a skilled claims professional with a strong technical background and a passion for leadership, we'd love to hear from you

Locations

London

Additional Information

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