Branch Organiser/Caseworker

About this Role

About Us
UNISON Richmond upon Thames Branch has a long history of representing and supporting members across the borough, including local authority directorates, schools, academies, and outsourced services. We are part of the Greater London Region of UNISON and actively participate in national and regional union activities.

Richmond upon Thames UNISON is a dynamic, progressive branch, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual, and transgender people to work with us.

The Role
We are seeking a passionate and experienced Branch Organiser/Caseworker to join our team. This is a vital role supporting our members through individual and group representation, casework, and advocacy. You will undertake a range of organising activities, bringing experience and skill, assisting the branch to recruit, map membership density, develop new activists and drive forward our campaigning work. You’ll work closely with branch activists, members, and regional/national UNISON staff, helping to uphold workers’ rights and improve workplace conditions.

You will need to be able to travel within the geographical location of Richmond and Wandsworth and on occasions elsewhere for meetings/training as required. You will be required to live within reasonable travelling distance of the area you are asked to cover.

Key Responsibilities
• Represent members in grievance, disciplinary, and capability cases.
• Provide advice and support on a wide range of employment issues.
• Manage and maintain the branch’s case management systems
• Respond to member enquiries via phone, email, and in person.
• Coordinate and support branch meetings and communications.
• Ensure data security and GDPR compliance.
• Build strong relationships with members, reps, and employers.

What We’re Looking For
• Proven experience in trade union casework and representation.
• Strong understanding of employment law and trade union principles.
• Excellent interpersonal, negotiation, communication and time management skills.
• Excellent administrative and organisational ability.
• Ability to manage sensitive and complex cases with empathy and discretion.
• Proficiency in MS Copilot 365, Teams, Zoom, and cloud-based systems.
• Commitment to equality, diversity, and UNISON’s values.

Further information

How to Apply

To apply, please send your completed application form to [email protected]

Shortlisted candidates will be contacted for interview and assessment taking place the week commencing 9 February 2026

Please note: This is a branch-employed role, not a UNISON-employed position

We Value Diversity
UNISON Richmond upon Thames Branch is an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive environment for all employees.