Dedicated Contract Support - London,EC3M - England

Dedicated Contract Support - London,EC3M - England,

Are you an experienced Security Officer with a passion for delivering outstanding customer service? Do you take pride in your appearance, professionalism, and ability to remain calm under pressure?

If you thrive in a dynamic corporate setting and enjoy being part of a client-focused, front-facing team we want to hear from you.

We are recruiting a highly motivated and Dedicated Contract Support Security Officer to support operations at a prestigious, fast-paced corporate environment found in the heart of the financial district within the City of London. This iconic flagship building comprises approximately 398,000 sq ft of office and retail space spread over 37 floors. Located between Leadenhall Street, Billiter Street and Lime Street, the building is a major contributor to the ever-changing City skyline.Full flexibility is required to coner shifts Days, Nights and Weekends

Location: London, EC3M Nearest tube: Aldgate and Fenchurch St
Pay Rate: 15.58 per hour
Shift Pattern: Days, Nights and Weekends
Requirement: Valid SIA Licence

Key Responsibilities

Operational Support

• Report directly to the Security Control Room and operate under the direction of the Duty Shift Manager (or CCTV Supervisor in their absence).
• Act as a key point of contact during shifts, supporting colleagues and site management.
• Maintain high visibility across the building and respond promptly to operational requirements.
• Proactively identify and escalate any security or safety concerns.

Patrolling & Site Coverage

• Conduct regular internal and external patrols in line with site assignment instructions.
• Provide break relief to ensure seamless security coverage.
• Identify and report maintenance, safety, or security issues.

Front of House & Visitor Management

• Deliver a professional and welcoming front-of-house presence.
• Manage access control and visitor procedures in line with client expectations.
• Support events and high-profile visits in collaboration with the Control Room.
• Ensure all staff and visitors experience a safe and well-managed environment.

Security Control Room Support

• Assist with monitoring alarms, CCTV systems, and incidents as required.
• Maintain accurate, concise written and verbal reports.
• Communicate effectively with internal teams and external stakeholders.

Loading Bay Operations

• Support secure and efficient loading bay activities during peak periods.
• Monitor contractor access, deliveries, and vehicle movements.
• Work closely with site teams to maintain safe operational flow.

Presentation & Client Standards

• Maintain exceptional personal presentation in line with site expectations.
• Demonstrate a positive, confident, and approachable attitude at all times.
• Represent both the security team and building with professionalism and integrity.

What Were Looking For

• Valid SIA Licence
• Minimum 2 years corporate security experience
• Excellent customer service and communication skills
• Professional appearance and demeanour
• Strong written and verbal reporting skills
• Proactive and solution-focused mindset
• IT literate (CCTV, access control, emergency systems)
• Surveillance awareness and strong attention to detail
• Excellent organisational skills
• 5-year checkable work history

Benefits

• Financial support for SIA licensing and renewals
• Cycle to Work salary sacrifice scheme
• Company pension scheme
• Life assurance
• Employee referral programme
• Ongoing training, development, and progression opportunities

ReWard Membership Benefits:

• Discounted gym membership
• Retail and travel discounts
• Restaurant and supermarket vouchers
• Cinema tickets
• 24/7 Employee Assistance Programme

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision We look after our people; our people look after our clients. We aim to retain and attract the very best of both .

Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.