Export Customer Service Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

THE ROLE

CEVA Logistics are looking for an experienced and commercially strong Export Customer Service Supervisor to lead a team of 10+ within our Air & Ocean operation in Hounslow. You will drive operational performance, customer satisfaction, and commercial growth while ensuring high standards of health, safety and compliance across a busy, multi‑customer environment.

WHAT ARE YOU GOING TO DO?

You will take full ownership of strategy delivery, P&L control, and team leadership, driving retention, growth and exceptional service performance. Act as the key link between CEVA and our customers, shaping account plans, supporting tender activity, and identifying new opportunities. You will also be accountable for cost control, operational efficiency, talent development, and ensuring robust HSE and compliance standards across the department.

WHAT ARE WE LOOKING FOR?

The ideal candidate will bring strong freight management experience, proven leadership capability, and a track record of delivering commercial growth in multi‑customer environments. Demonstrate high‑level customer relationship skills, operational expertise across air import/export and TOM functions, plus the ability to work confidently within a matrix structure. Knowledge of customer strategy, strong prioritisation and people management skills are essential, while logistics/business qualifications, project management capability and change management experience are desirable.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive salary, annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers money off vouchers for a diverse range of retail, travel and hospitality brands.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for an exciting career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.IND2