Sales Associate 16 hrs - London Outlet

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Part‑Time Sales Associate to join our Chatham Place Outlet team on a 16‑hour per week contract, working flexibly Monday to Sunday. This role plays a key part in delivering the Burberry Experience through meaningful, personalised customer interactions. As a Sales Associate, you will contribute to retail‑led growth by building lasting client relationships, supporting category development and driving store performance. At Burberry, every interaction is an opportunity to inspire and connect.

RESPONSIBILITIES

• Deliver the Burberry Experience consistently across all customer interactions, reflecting our brand values and standards.
• Contribute to achieving individual and store sales goals through strong product knowledge and client engagement.
• Build, develop and maintain relationships with new and existing customers to support long‑term loyalty.
• Support retail‑led growth initiatives by embracing franchise principles and category development priorities.
• Maintain operational excellence on the shop floor, ensuring standards are met at all times.
• Work collaboratively with the wider team to create a welcoming, inclusive and high‑performing store environment.

PERSONAL PROFILE

• A genuine passion for customer experience and luxury retail.
• Confidence in building rapport with a wide range of customers.
• A proactive and responsible approach to achieving shared goals.
• Strong communication skills and a collaborative mindset.
• Comfort working in a fast‑paced retail environment with flexibility across the week.
• An interest in developing retail skills and growing within a global brand.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.