AI Implementation Manager
Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere. More about our mission and what we offer . Job Description Your Mission: Your mission is to bring our AI strategy to life by building the tools and implementing the solutions our Servicing teams need. This role is central to our operational success, covering both the hands-on implementation of AI tools and the strategic management of third-party solutions. Key Responsibilities: AI Implementation and Prototyping:
- Lead the implementation of 3rd party AI solutions, coordinating with Privacy, Security, Compliance, and other departments to move initiatives forward.
- Triage requests, gather requirements, and build robust solutions using platforms like Credal.ai, Gemini, and Google Agentspace.
- Uncover automation opportunities within Servicing, build prototypes, and collaborate with product teams to ship scalable solutions.
- Apply strong project management skills with an emphasis on cross-functional coordination.
- Conduct comprehensive vendor research to relieve teams from extensive market scanning.
- Create and maintain vendor evaluation frameworks and a living vendor landscape document for teams to reference.
- Pre-qualify vendors based on product requirements and create briefing materials to accelerate decision-making.
- Collaborate with compliance teams to navigate data privacy regulations across global markets (GDPR, EU AI Act, CCPA, etc.).
- Pre-screen vendors for potential compliance issues before they are evaluated by Product teams.
- Perform risk assessments for third-party solutions that will handle sensitive information.
- Manage the end-to-end vendor lifecycle, from contract negotiation and onboarding to relationship management, within a regulated environment.
- Handle v endor-related administrative tasks to minimize the overhead on Product teams.
- Strong technical acumen with a deep understanding of AI solutions and the broader AI/automation technology landscape for service operations.
- Demonstrable experience in building AI agents or automations, including expert prompt engineering.
- Ability to translate complex service use cases into technical vendor requirements.
- Knowledge of global customer service operations and their requirements.
- Demonstrated project management skills with a focus on cross-functional coordination.
- Expertise in risk assessment for third-party solutions handling sensitive information.
- Familiarity with data privacy regulations across global markets (GDPR, EU AI Act, CCPA, etc.).
- Experience with the vendor lifecycle, including procurement processes, commercial negotiations, and relationship management in regulated environments.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Recommended Jobs
Demi Chef de Partie
Organization- Hyatt Regency London - The Churchill Summary Demi Chef de Partie Responsibilities Duties & Responsibilities as a Demi Chef de Partie Work flexibly across multiple culinar…
Quantity Surveyor
This role will require you to have experience within the commercial interiors industry and an extensive experience of costing and winning Refurbishment, CAT A and CAT B projects of £1M+. You will …
Principal Product Manager - Broadcast and Streaming
Principal Product Manager - Broadcast and Streaming United Kingdom Job Description Principal Product Manager - Broadcast & Streaming Selling the product vision and direction for all products a…
Red Team Senior Operator (Cyber Resilience) - London
Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about…
Service Advisor
As per group template
Estate Services Caretaker (Gr D/E)
Job Category : Facilities & Environmental Services Location : Tadlow House, Royal Borough of Kingston Hours Per Week : 36.00 Start Date : Immediate start Start Time : 07:00 End Time : …
Examinations Officer
Cover & Examinations Officer Secondary School, East London Full Time, Term Time Must have examinations experience and be familiar with JCQ requirements. Based in Hackney, North London An excellent o…
Head of IT Service Operations
Urenco is a global leader in the production of low carbon energy. We work at the cutting edge of the transition to a sustainable, net zero world. We’re looking for a Head of I&T Service Opera…
Graduate Teaching Assistant
Graduate Teaching Assistant – Southwark Are you a recent graduate looking to begin your career in education? A supportive and ambitious school in Southwark is seeking passionate Graduate Teaching A…