Travel Support Consultant

Experienced in retail travel and looking to move into the Tour Operator side of the Industry? Recently studied Travel & Tourism and looking for your first role in Travel? Looking for a Monday - Friday / hybrid role? Look no further!

We are working with a reputable Tour Operator based in SW London, who are looking for a Support Consultant to join their Sales and Customer Service team.

The role:

Produce professional and accurate documentation within agreed deadlines
Communicate with clients and agents via phone and email to gather all required information ahead of travel
Run booking reports to confirm readiness for documentation
Liaise with Product teams to ensure accuracy for each departure
Deliver service that consistently delights customers and drives positive experiences
Aim for first-time resolution to minimise repeat customer contact
Communicate clearly and proactively to reduce customer effort at every stage
Coordinate with internal departments to fully represent the customer's needs
Honour all commitments to customers with timely follow-up
Liaise with external suppliers and third-party providers
Book travel services and manage brochure distribution and stock levels
Support all departments where required
During peak demand, act as first point of contact to assist with calls and email enquiries
Provide personalised service, recognising individual customer requirements
Accurately capture detailed information using in-house booking systemsAbout you:

Some experience within Travel & Tourism (desirable)
Proven commitment to delivering exceptional customer service
Strong written and verbal communication skills
Excellent organisation and time management
Positive, proactive and enthusiastic attitude
High level of accuracy and attention to detail
Ability to meet deadlines and remain composed under pressure
Self-motivated with the ability to work collaboratively as part of a team
Willingness to take ownership and demonstrate initiative

The package:

A starting salary of £25,000
Flexible workplace culture with hybrid working model
4 weeks of annual leave plus bank holidays and a bonus week
Learning Allowance, access funds to use towards your learning and development
Experience our premium products through familiarisation trips
Opportunity to Work From Anywhere for up to 20 days per year
Opportunities for giving back through our One Tomorrow Foundation and volunteer leave
Paid Parental Leave
Employee Assistant Program
Family and Friends travel discounts
Highly engaged team and great company cultureInterested?

Please click APPLY or contact (url removed)