Business Relationship Manager

We are on a mission to become the leading international force in residential property management. What we do matters to billions of people in their everyday lives.

Residential real estate is the world’s largest asset class, and for most families, buying a home is the single biggest financial decision they will ever make. For too long, residential property management has fallen short of homeowners' and residents' expectations, and the industry is ready for change. Odevo was formed to make that change happen.

In just six years, Odevo has grown more than 70-fold, establishing us as the leading international player. We are more than 12,000 people across the US, the UK, the Nordics, Germany, Spain, Portugal, Mexico, and Italy building Odevo. Together, we aspire to break new ground through innovation and cultivate a workplace where we help each other succeed, where ideas matter more than titles, and where kindness is a strength.

By combining the power of people and technology, we set a new standard for how homes are managed. Our technology-enabled services simplify living for residents and create a better experience for property owners and boards.

Our ambition is to continue our fast-growing journey through new customers, service expansion, and by partnering with great companies that share our mindset and ambition, both in existing and new markets.

As we continue to grow, we stay true to who we are, challenge unnecessary bureaucracy, and keep decision-making close to our customers.

If you share our mindset and ambition, we’d love you to join us and help accelerate our mission together.

About the role

As a Business Relationship Manager, you will act as the single point of contact between IT Operations, Product Support, Project Teams, and our Op Cos. You will champion the voice of the customer, ensuring that feedback, priorities, and business requirements are understood and actioned across IT.

This role is central to creating strong, strategic partnerships between IT and the business, maintaining forward looking road maps, supporting change initiatives, tracking IT spend, and advising Op Co leadership on technology capabilities and improvements. You will bring clarity, alignment, and structure to how each Op Co engages with IT, ensuring a seamless and collaborative experience.

Key responsibilities

• Act as the primary liaison between IT Operations, Product Support, Project Teams, and Op Cos

• Represent Op Co needs within IT, ensuring their feedback is clearly communicated and prioritised

• Build strong, trusted relationships with stakeholders across all Op Cos

• Facilitate regular engagement sessions and feedback loops

• Translate business needs into actionable insights for IT and Product teams

• Maintain tailored IT and product road maps for each Op Co, aligned to Odevo’s strategy

• Monitor delivery progress and ensure alignment with priorities and timelines

• Support change management and communication for IT initiatives

• Identify and escalate risks affecting Op Co satisfaction or delivery

• Provide consolidated visibility of group-wide IT and product road maps

• Track and report IT spend related to Op Co initiatives, supporting budgeting and transparency

• Act as an advisor to Op Co leadership on IT capabilities, service improvements, and strategic alignment

Who you are

• A natural relationship builder who thrives on connecting IT with business teams.

• Highly organised, with the ability to manage multiple priorities across diverse stakeholders.

• Excellent communicator, able to influence and engage at all levels of the organisation.

• Strategically minded, with experience translating business needs into actionable IT initiatives.

• Confident working in complex, multi-entity environments, navigating competing demands with ease.

• Curious and proactive, always looking for ways to improve processes, services, and outcomes.

• Comfortable with change and able to support teams through transformation initiatives.

• Analytical and detail-oriented, with experience tracking IT spend, roadmaps, and delivery progress.

Experience

• Experience in business partnering, stakeholder engagement, or service delivery within IT or technology-driven environments

• Strong understanding of IT operations, product lifecycles, and project delivery

• Excellent communication and interpersonal skills, with the ability to influence at all levels

• Ability to manage competing priorities and align diverse teams

• Experience working in multi-entity or federated business structures is highly desirable

• Highly organised with strong attention to detail

Desirable Qualifications

• ITIL, Agile, or PRINCE2 certifications

• Experience with service management or roadmap planning tools

Sounds like you? Apply today!

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