Lead Customer Experience Manager
- Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station.
- Planning for upcoming key trading activity and events by working closely with the rest of the store leadership team
- Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store.
- Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services
- People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
- Experience of managing managers, in a fast-paced, customer-facing environment.
- An operator who is comfortable managing alone in the absence of more senior management.
- Driven to deliver high performance with a focus on efficiency and engagement.
- Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these.
- Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
- Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal)., Experience leading large teams in a fast-paced, customer-focused environment - you've developed leaders, built high-performing teams, and created a culture of ownership and accountability.
- A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
- Proven success in delivering and improving KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've driven results that matter.
- Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement.
- Leadership experience in an operational environment - whether in retail, hospitality, or food service - where you've owned departmental performance and confidently led the store in the absence of senior leadership.
- Can evidence leading change - whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you've brought people with you and made change stick. Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension - we'll match 4-7.5% of your pension contributions.
- Sainsbury's share scheme - build up an investment at discounted rates.
- Wellbeing support - access to emotional support, counselling, legal and financial advice.
- Colleague networks - link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .
Recommended Jobs
Accounts Technician
ProTalent are currently working with a great accountancy firm with modern offices and a proactive and forward thinking approach to recruit an Accounts Technician. The firm: Well established a…
Excess Casualty Underwriter
Excess Casualty Underwriter – Lloyd’s Syndicate Location: London (Hybrid Working) Salary: Competitive + Benefits Job Type: Permanent, Full-Time Recruiter: Tom Shorto An excellent …
Commercial Gas Engineer
About: We are seeking an experienced and qualified Mobile Multi-Skilled Commercial Gas Engineer to join our client’s team in Sutton, who would be required to carry out planned and reactive maintena…
Head of History
About the School - NBH Canonbury North Bridge House Senior School & Sixth Form in Canonbury serves children aged 11-18 years. Islington’s first independent Senior School & Sixth Form, and judged…
Marine Claims Adjuster
A widely respected City based insurance company have an opening for a Marine Claims Adjuster. This will initially be on a six month contract basis, and there may potentially be scope for the role go g…
Teacher of Biology Role, Barnet
School Status & Location Sector: Leading Independent School, Outer London. Borough: Barnet. Start Date: Permanent, full-time role commencing January 2026. The Opportunity & School Profi…
Sourcing Coordinator (Soft Accessories)
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our …
Business Teacher Opportunity in Merton!
Are you currently looking for a Business Teacher role within an exciting environment where you will be supported and treated like a valuable member of staff? Are you an enthusiastic, passionate and…
Principal ERP Recruitment Consultant- California
Principal ERP Recruitment Consultant As SystemsAccountants continues to establish its presence across the United States, we are seeking an exceptional Principal ERP Recruitment Consultant to lead …
Permanent Practice Nurse vacancy available
JOB OVERVIEW Locum Meds is working with a new modern GP practice in Dagenham who is currently looking for a Locum Practice Nurse to join their team, they can be flexible with days and hours. Ideal…