Customer Consultant

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. In 2019, we became a certified B Corp. That is a business that meets the highest verified standards of social and environmental performance transparency and accountability. B Corps don’t just care about profit - they care about people and the planet too.

We believe equality is a human right. All people should have an equal opportunity to pursue their dreams and aspirations, regardless of beliefs, characteristics, and circumstances. Everybody has the right to live their life free from violence and discrimination. We want The Body Shop to be a great place to work and shop, whoever you are. We endeavor to be diverse and inclusive throughout our business. We celebrate the diversity of individual self-expression. We are unapologetically excited about life and the world and want everyone to experience all it has to offer. As such, we are passionate protagonists and advocates of social equality, equal rights, and equal opportunities, for each and every one, everywhere! Visit The Body Shop website to learn more.

The Body Shop exists to fight for a fairer, more beautiful world. This is our purpose, and it drives everything we do. Our beliefs are everything to us: that business is a force for good, the empowerment of women and girls and the belief that everyone is beautiful.

Your role in a nutshell

As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

More about the role

• Learn and understand our products - they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes , we're not just selling a skin care routine, we're also helping communities build a better life
• Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good
• Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service

What we look for

• Interest in connecting with customers to drive customer engagement
• Open availability for evening, weekend, and holiday shifts.
  
  

What we offer

• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Volunteer time so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

Collaborative Skills

Personal Conduct

Commerciality

Purpose