Principal Practice Manager

About the department

Welbeck Practice Management (WPM) is dedicated to delivering seamless, patient-focused healthcare services across our consultants’ practices. Our team ensures that operations run efficiently, patients experience smooth care pathways, and clinicians are supported to provide the highest standard of care.

We combine operational expertise with innovation, embracing digital solutions and continuous improvement to enhance efficiency, service quality, and patient satisfaction. Working within WPM means being part of a collaborative, professional, and dynamic environment where your contribution directly impacts patient experiences and the success of the practice.

About the role

This role is a senior, hands-on role within Welbeck Practice Management, responsible for delivering expert practice management support across a portfolio of consultant practices. Acting as a key operational resource, you will provide both planned and reactive cover, ensuring continuity of service during periods of absence, transition, or growth while maintaining exceptional standards of patient care and service delivery.

In addition to core practice management responsibilities, the role plays a critical part in business continuity, consultant onboarding, and operational improvement initiatives. You will work closely with the Head of Operations to support service transitions, stabilise practices during change, and promote consistency and best practice across the wider WPM portfolio. This is a varied and dynamic role offering exposure to multiple specialties and the opportunity to influence operational excellence across the organisation.

Key Responsibilities:

• Provide high-quality practice management support across multiple consultant practices

• Deliver seamless cover during annual leave, sickness, recruitment gaps, and onboarding periods

• Manage complex diaries, clinic scheduling, and patient pathways efficiently

• Coordinate patient enquiries, investigations, admissions, and procedures

• Liaise effectively with consultants, hospitals, insurers, and referrers

• Maintain continuity of service and patient experience during operational changes

• Support consultant onboarding, practice migrations, and service transitions

• Identify, manage, and escalate operational risks impacting service delivery

• Contribute to service recovery, stabilisation, and continuous improvement initiatives

• Ensure compliance with GDPR, information governance, and company policies

About you

You are an experienced and highly capable Practice Manager or Private Medical Secretary with a strong background in UK private healthcare. You are confident managing consultant practices independently and are known for your exceptional organisational skills, attention to detail, and ability to maintain high service standards in fast-paced environments. You build strong, trusted relationships with consultants, patients, and stakeholders, and take pride in delivering a seamless, patient-focused service.

You are adaptable, resilient, and solutions-driven, with the ability to quickly integrate into new teams and ways of working. Comfortable handling competing priorities, you remain calm under pressure and bring a proactive approach to problem-solving. You are also passionate about continuous improvement, sharing best practice, and contributing positively to team success and organisational growth.

For a full copy of the Job Description click here.

About Us

For more information about Welbeck please click here

Recruitment Process

For this role, there will potentially be four stages;

• Stage 1- Shortlisting (based on your application)

• Stage 2- Screening Calls

• Stage 3- 1st interview

We aim to complete these as soon as possible after the closing date for applications.

Using AI

AI tools can be helpful when you’re preparing documents or refining how you present your experience. What matters is that anything you share with us, from your application to your interview, reflects your own skills, experience and judgement. We want to understand the real you, so please use AI responsibly and avoid submitting information that is inaccurate, exaggerated or inauthentic.

Equality, Diversity & Inclusion

At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.

Welbeck is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment. All roles are subject to pre-employment checks in line with regulatory requirements, including an appropriate level of Disclosure and Barring Service (DBS) check.