Senior Technician, IT Infrastructure

Ryan
London

Why Ryan

  • Competitive Compensation and Benefits

  • Home Office Stipend

  • Business Connectivity Reimbursement (Phone/Internet)

  • Gym Membership or Equipment Reimbursement

  • LinkedIn Learning Subscription

  • Flexible Work Environment

  • Tuition Reimbursement After One Year of Service

  • Accelerated Career Path

  • Award-Winning Culture & Community Outreach

The Senior Technician is a cornerstone within Ryans Information Technology (IT) team adept in Desktop Administration with a broad skill set in IT infrastructure including Networks Servers and Telecommunications. Tasked with maintaining optimal systems and site performance and security this role blends hands-on technical work with strategic project management and vendor collaboration. Emphasizing a proactive approach the Senior Technician ensures robust secure IT operations supporting both daily needs and long-term initiatives.

Duties and responsibilities as they align to Ryans Key Results

People:

  • Foster a culture of collaboration and continuous improvement within the IT team.
  • Act as a senior escalation point for complex technical issues and provide guidance to the Service Desk team.
  • Lead communication and project coordination with business units representing IT infrastructure services across the organization.
  • Manage vendor relationships to enhance service delivery and optimize performance.
  • Oversee multiple projects demonstrating strong time management and leadership skills.
  • Partner with IT management to improve service delivery methods and procedures.
  • Support continuous cross-training within the Desktop Administration Team.
  • Participate in on-call rotations for critical support outside normal business hours.

Client :

  • Act as the primary point of contact for IT infrastructure support at designated locations ensuring the reliability and performance of desktop and broader IT systems through strategic and hands-on support.
  • Deliver tier 3 support for the Service Desk on desktop issues and provide tier 1-2 support for network server and telecommunications queries showcasing a deep understanding of the IT infrastructure spectrum.
  • Responsively address service desk requests via various channels ensuring all tickets are resolved efficiently and in alignment with firm SLAs and Best Practice guidelines to exceed client expectations.
  • Forge strong collaborative relationships with business units and vendors serving as a critical liaison to translate requirements into IT solutions address challenges and align infrastructure developments with business goals.
  • Manage the coordination movement and reconnection of IT infrastructure equipment ensuring smooth transitions and minimal disruption to operations.
  • Offer direct assistance to users addressing queries and problems with a focus on service excellence and user satisfaction ensuring that IT supports business productivity and growth.

Value:

  • Lead strategic IT infrastructure projects beyond desktop technology contributing to the design and deployment of scalable secure solutions.
  • Develop and uphold IT standards policies and procedures.
  • Optimize vendor management for value and performance.
  • Stay current with emerging technologies and recommend relevant innovations.
  • Provide advanced troubleshooting and maintenance across IT infrastructure components.
  • Promote operational excellence through ITIL frameworks and best practices.
  • Conduct audits and performance analyses to optimize systems.
  • Manage resource allocation and capacity planning to support future business needs.

Education and Experience:

  • Bachelors degree in a relevant technology field or equivalent experience and knowledge of computer/network principles is required.
  • More than 7 years of IT Infrastructure Support experience in medium to large multi-location companies managing Desktops servers networks and telephony.
  • Proven ability to provide tier 1-3 Desktop support in a 5000 user corporate computing environment that consists of Windows 10/11 and Mac clients.
  • Proficiency in using industry-standard Mobile Device Management (MDM) solutions such as JAMF Pro and Intune to manage a variety of devices ensuring secure and efficient operations across the organization.
  • Must have a solid foundation in network server and telecommunication systems with the ability to manage and troubleshoot complex infrastructure issues.
  • Strong project management skills and experience with Incident and Change management processes.
  • Exceptional problem-solving abilities and communication skills.
  • Ability to collaborate to determine the most appropriate technical strategies and designs to meet business needs.

Computer Skills:

  • Proficient in Microsoft O365 and Windows 10/11.
  • Familiar with SCCM VMware vSphere and networking technologies.
  • Experience with PowerShell scripting and MDM tools like JAMF Pro and Intune is preferred.
  • Additional knowledge in Microsoft Server Operating Systems and components (Active Directory DNS DHCP ADFS) VoIP VLANs LAN/WAN technologies load balancers and wireless technologies is a plus.

Certificates and Licenses:

  • Valid drivers license required.
  • Microsoft O365 MCP and Active Directory certifications preferred.
  • Additional certifications in Windows Server VMware CCNA Network or Security are advantageous.

Work Environment:

  • Standard indoor working environment.
  • Occasional long periods of sitting while working at a computer.
  • The position requires regular interaction with employees at all levels of the Firm and external vendors.
  • Able to travel internationally travel requirement: up to 25%.

#Li-Hybrid

Required Experience:

Senior IC

Posted 2025-11-24

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