Clinical Governance Lead

About Numan

Founded in 2018, we've already grown to be a 200+ team distributed across the globe, united by a singular mission: empowering people to take control of their health.

Numan is transforming health: we've built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.

To deliver on our transformative mission, we are guided by our 5 company values:

• Patients first.

• Learn Fast.

• Own the quality.

• Succeed together.

• Care deeply.

Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!

The role:

We're seeking a Clinical Governance Lead to join Numan's Clinical Operations Team, ensuring that our services are delivered safely, efficiently, and in line with the highest governance standards. In this role, you'll sit at the heart of clinical safety and quality, embedding robust governance infrastructure, overseeing audits, managing incidents and safeguarding, and maintaining regulatory compliance, including CQC readiness.

You'll act as a trusted escalation point for complex clinical and operational issues, supporting teams to deliver consistently high-quality care, driving continuous improvement, and ensuring alignment across clinical operations, leadership, and external partners.

You'll be:

• Leading the design, implementation, and maintenance of clinical governance systems, including SOPs, audit plans, escalation processes, and governance meeting structures.
• Owning the clinical risk framework, maintaining the risk register, escalating emerging or unmitigated risks and ensuring clear mitigation plans.
• Chairing governance meetings, ensuring decisions are documented, actions are followed up on, and key metrics and risks are reviewed.
• Collaborating with external clinical partners to maintain governance standards across third-party services.
• Driving incident management and learning, holding operational teams accountable for investigations, root cause analysis, and follow-up actions.
• Supporting complaints management, including investigation of complex cases and contributing to transparent, timely, and fair resolutions.
• Leading the clinical audit and quality improvement programme, ensuring outcomes are actioned and continuous improvement is embedded.
• Defining and maintaining clinical escalation processes, ensuring operational teams are trained, confident, and consistent in escalation practice.
• Acting as the safeguarding lead, maintaining training, creating Safeguarding Champions, liaising with external authorities, and ensuring legal and regulatory compliance.
• Ensuring regulatory compliance and inspection readiness, including mock inspections, CQC preparation, and acting as the CQC Nominated Individual.
• Providing visible leadership and strategic guidance to Clinical Operations Leads, Product, Governance, and Legal teams on governance, safety, and regulatory matters.

We're looking for someone who has:

• Designed, implemented, and maintained clinical governance frameworks within operational teams.
• Led clinical risk management, including managing risk registers, mitigation plans, and escalation of safety concerns.
• Overseen audits, incident investigations, and quality improvement programmes in a healthcare setting.
• Managed safeguarding responsibilities and promoted a culture of patient safety across teams.
• Ensured regulatory compliance, including CQC preparedness, inspection readiness, and responses to regulatory enquiries.
• Collaborated with operational, clinical, and product teams to translate governance requirements into practical operational processes.
• Worked with external clinical partners to maintain service quality and governance standards.

It's a bonus if you have:

• Experience in digital or tech-enabled healthcare environments.
• Familiarity with multiple clinical specialties, such as weight management, men's or women's health.
• Knowledge of using technology to enhance governance, reporting, and audit processes.
• Experience embedding a culture of learning and continuous improvement across clinical teams.
• Previous exposure to senior leadership roles influencing company-wide clinical strategy.

Our benefits include...

- Share options.

- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).

- Health insurance with Vitality.

- Enhanced maternity and parental leave.

🐥 - Nursery benefit provided by YellowNest.

- Employee assistance programme (access to therapy, financial planning and discounts).

- Generous pension (includes both employee and employer contributions).

- Flexible working options, including a dog-friendly office in Farringdon.

- Personal training and development budget via Learnerbly.

- Wellhub membership, giving you access to over 2,000 locations in the UK.

- Free office snacks including breakfast items, soft drinks, tea and coffee.

- Cycle to work scheme.

🚆 - Season ticket loan.

% - Discount on Numan products for your friends and family.

- Paid volunteering days.

- An additional 2 weeks off once you reach your 5th anniversary with Numan.

Diversity at Numan

At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.

We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.

Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.