Deputy Manager

Job Title: Deputy Manager

Location: Duke of York Square

Reporting To: Boutique Manager

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

● Queen's Award for Enterprise: Sustainable Development 2022

● Ethical Sustainable Jewellery Business of the year 2023, Retail Jeweller

● Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House

● Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces

● Responsible Business of the Year, 2025, Positive Luxury

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Deputy Manager role is an exciting opportunity to:

Support the Boutique / Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift

Driving sales and exceeding targets through exceptional customer service and building a client business

People management and coaching to deliver the above

Maximising store efficiency through operations management

What you’ll do

Driving Sales

Deliver sales budget at your location through driving store and team KPIs

Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same

Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business

Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events

Building a Strong Team

Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these

Manage the team in accordance with company policy and procedures

Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers

Delivering Efficiency

Execute visual merchandising guidelines to a high standard

Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard

Maintain an accurate stock file

Ensure accurate payment processing and cash handling

Ensure the appropriate processing of in-store services (including engraving, and aftercare)

What you’ll bring

● A demonstrated passion for customer service and driving a business

● Commercially aware and target driven

● Excellent communication and interpersonal skills

● Flexible, able to adapt

● Ability to work well under pressure in a fast paced environment

To be successful at Monica Vinader...

● You are a doer

● You’re a team player

● You’re humble

● You are honest, straightforward and transparent

● You are a good teacher/mentor (approachable and accessible)

● You want to get your hands dirty

● You solve problems

● You are resilient

● You are flexible

● You are entrepreneurial, smart, and passionate

● If you don't know something, you say so. Then go figure it out quickly

● You love working in a creative environment

● You have a sense of humour

● You are an insatiable learner

Company Benefits

● Generous staff discount for personal use and friends and family discount code

● Workplace pension scheme

● Paid volunteering days to support charitable causes

● Perkbox flexi points every month for discounts with other brands

● Length of service awards for key milestones one, three, five and ten years

● Tech scheme and cycle to work scheme

● Financial Assistance - Loan / Advance payments

● Private healthcare

● Life Assurance

● Employee Assistance Programme 24/7

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Travel to our other Boutiques and Concessions may be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer

service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal

experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in

others. We are open and honest with each other while ensuring we take an empathetic and supportive

approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine

focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are

exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to

make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewellery is for everyone and so is our community. Together, we will continue to implement

sustainable changes to ensure that career opportunities and progression are open to all. We commit to

celebrating the diverse voices of our employees, partners, and the customers we serve.