Branch Supervisor

Lawsons is the UK’s largest independent supplier of timber, fencing, and building materials. With over 35 branches and 700+ colleagues across London and the South East, we deliver quality products, expert advice, and top-class customer service. We are seeking an experienced, customer-focused individual to join our team as a Branch Supervisor at our Acton branch.

Branch Supervisor Opportunity — Acton

Are you an organised and proactive supervisor with experience in builders’ merchants, retail, or warehouse operations? Do you take pride in high standards of customer service, team leadership, and health & safety? This role offers the chance to lead a busy branch, support colleagues, and help drive local commercial performance within a respected and growing business.

Main Responsibilities

• Lead, coach and develop branch colleagues to deliver excellent customer service, safe working practices, and sales performance

• Manage day-to-day branch operations including stock control, stock replenishment, merchandising and yard organisation

• Ensure an efficient and customer-focused branch environment for trade and retail customers, resolving enquiries and issues promptly and professionally

• Oversee health & safety compliance, ensuring all team members follow company procedures and complete required checks and paperwork

• Support the branch manager with local targets, reporting, and implementing promotional activity to drive sales and margin

• Assist with receiving and checking deliveries, maintaining accurate records of stock movements and returns

• Deliver operational tasks as needed, including cashiering, telesales, and yard duties to ensure smooth branch running

• Promote a positive team culture built on respect, integrity and customer care

Essential Skills & Experience

• Proven supervisory or team leader experience within builders’ merchants, retail, distribution or similar environment

• Strong customer service focus with excellent communication and interpersonal skills

• Good organisational skills with the ability to prioritise tasks and manage time effectively

• Working knowledge of stock control and basic merchandising principles

• Committed to health & safety best practice and familiar with routine checks and reporting

• Confident using IT systems for stock, sales and basic reporting; willingness to learn company systems

• Reliable, flexible and able to work as part of a busy team with occasional weekend or early starts as required

Working Hours

This is a full-time, permanent position. 44.5 hours per week across Monday to Friday with 1 in 2 Saturday mornings working 08.00 - 12.00.

Employee Benefits

• Competitive salary (£36,000 - £38,000), dependent on experience

• 25 days’ holiday plus UK Bank Holidays and an additional celebration day

• Pension scheme, Death in Service benefit, and Employee Assistance Programme

• Access to the “My Reward” platform including Online GP Access and wellbeing support

• Comprehensive onboarding and ongoing training with opportunities for career development

• Supportive, team-oriented culture within a leading independent supplier

Why Join Lawsons at Acton?

• Be part of the UK’s leading independent supplier of timber, fencing and building materials

• Work in a varied role with scope to develop operational and leadership skills

• Contribute to a friendly local branch serving trade and retail customers

• Enjoy a positive workplace that values safety, customer service and colleague development #MP