Administration Assistant Apprentice

JWF are a growing and dynamic organisation who have a reputation as 'measurement partners' for major organisations including Diageo, BP, Nestle, Shell and Ineos to name a few. The JWF Group provide a wide range of measurement solutions, services and data solutions to the water, process, utility, energy, food and beverage sector. As a growing organisation, JWF deliver bespoke measurement and data software solutions for customers to support their process and utility applications. JWF manage major projects supplying instrumentation packages to blue chip customers. We currently have an excellent opportunity for a recent school leaver to kickstart their career in Supply Chain. Your apprenticeship will fulfil the role of Administration Assistant Apprentice within the Supply Chain Team. Overall, the role is to support the Supply Chain Team which will include the following:

• Process customer orders.
• Expedite orders.
• Control documentation submittal.
• Act as a point of contact for supply chain queries.
• Provide updates to customers on calls, teleconferences and meetings.
• Liaise with vendors to monitor their performance.
You will be working to achieve a Modern Apprenticeship SCQF Level 6 in Digital Applications Support.
• Develop strong customer service skills
• Gain experience handling enquiries, quotations, and order processing
• Build confidence in negotiation and managing delivery timelines
• Strengthen communication and problem-solving abilities
• Improve organisational skills and prioritising tasks under pressure
• Learn to use business systems
• Understand export processes and documentation requirements
• Gain experience resolving customer queries and complaints professionally
• Provide administrative support to Supply Chain team
  Enthusiastic, ambitious and keen to learn
• Attention to detail.
• Questioning and listening skills.
• Numeracy and literacy skills.
• Ability to plan, organise and prioritise
• Reasonable level of computer literacy with experience of MS Office software.
• Excellent communication skills