Junior E-Commerce Digital Site Merchandiser

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values - Gaia, Quality not Quantity, Activism, Culture & Heritage - guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you.

We are looking for an E-commerce Junior Digital Site Merchandiser to join the Ecommerce Team in the London (Merton) Office on a full-time basis.

The Junior Digital Site Merchandiser is responsible for assisting with the merchandising of inventory, catalogues, pricing, promotions, analysing shopping behaviour, and online visual appeal sitewide – all under the umbrella of driving revenue.

Key Responsibilities of the Digital Site Merchandiser

Content Management:

• Execute product assortment rules within Business Manager. Sort assigned product categories and subcategories, considering view type, image variants, swatches, image tags, and availability.
• Support with visual merchandising of PLP, PDP for the website. Ensure products are presented accurately and updated according to sales strategy, product launch calendar and business/analytics insight.

Inventory Management:

• Work alongside merchandisers to maintain B2C Commerce price books, export of product data catalogues, for new & existing content. Ensure product is made available to our customers, correctly merchandising group products across sites.
• Monitor and assess performance of all imported inventory feeds alongside content assets to assure the correct information is showing per site storefront. Applying manual HTML code and updates where needed.
• Identify any site errors related to inventory record, risk assess product's stock level and availability data in the context of each site or storefront inventory list.

Campaigns & Promotions:

• Support merchandise team with timely execution of onsite campaigns, product or promotions, product launches, and seasonal activity. Extend campaigns with custom attributes to meet specific business requirements.
• Maintain and monitor promotional messaging across site configuration including homepage, cart, checkout, PLP, PDP, and Quick view. Identify coupon error handling logic and messaging.

Reporting & Analytics:

• Support on individual order processing issues. Asses reporting on key web metrics to the team and the wider business.
• Monitor onsite performance of site storefronts. Report and analyse the key onsite metrics across conversion funnel, click through, page performance, search performance. Assist with the sequencing for categories across all pages to drive CTR and conversion rate.

What Vivienne Westwood is looking for:

• At least 2 years’ experience with Salesforce B2C Commerce Cloud Platform & content management.
• Experience using Commerce Cloud Business Manager. Web/Digital merchandising expertise.
• Data-driven. Strong analytical and numerical skills.
• Experience managing web-based analytical tools, such as Google Analytics, Power BI, Tableau.
• Strong PC Skills – Advanced Excel, Word, PowerPoint.
• Team orientated and willing to work as part of a collective.
• Able to deliver under pressure and prioritise accordingly.
• An understanding of staging environments & basic HTML coding & web design experience a plus.

Benefits:

• Staff discounts
• Training
• Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
• Cycle to work scheme
• Generous annual leave allowance
• Pension Scheme
• Opportunity to develop new skills and progress in your career
• Opportunity to work for a company that cares and believes in its people and the environment

Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.