Account Director - London Marriott Hotel Park Lane

LONDON MARRIOTT HOTEL PARK LANE – WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE

Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 9200+ properties across 145 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for an experienced Account Director to join our five-star, luxurious boutique hotel. Have fun working alongside a fantastic team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke experiences for you.

ARE YOU ELIGIBLE TO WORK IN THE UK?

A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting the GOV UK website.

JOB SUMMARY

The Account Director is responsible for driving revenue growth through the proactive solicitation, development, and management of business opportunities across both the Luxury Leisure and Group & Events segments. The role requires a commercially driven sales professional who can identify new business opportunities, cultivate strategic partnerships, and build long-term customer relationships that contribute to the achievement of hotel revenue goals.

The Account Director will focus on increasing market share and revenue from luxury leisure travel, including consortia, travel advisors, luxury wholesalers, and high-net-worth traveller segments, while also developing and converting corporate group, incentive, and event business. Working closely with Marriott's global sales network and internal stakeholders, the Account Director will execute targeted sales strategies that position the hotel as a leading luxury destination in London and deliver both short and long-term revenue growth.

SKILLS, EXPERIENCE AND QUALIFICATIONS

Key Attributes and Experience

▪ Proven sales or client facing professional with a minimum 5 years’ experience in the hospitality industry

▪ Marriott Sales experience would be an advantage but not essential.

▪ Five star experience desirable.

▪ Understanding of luxury hospitality preferred.

▪ Previous account director or senior sales manager experience preferred.

▪ Education to degree or equivalent

▪ Passionately driven towards revenue goals

▪ Polished and professional communication skills – verbal and written

▪ Excellent standards of personal presentation

SKILLS AND KNOWLEDGE

▪ Ability to understand and execute and support Marriott Customer Service Standards and Marriott Brand Standards

▪ Ability to work collaboratively with hotel service team in providing exceptional customer service

▪ Superior guest relations skills

▪ Possess excellent telephone sales skills

▪ Excellent selling skills and understanding of sales processes; can effectively up sell products and services; can bring a sale to closure

▪ Knowledge of operations and associated challenges for all brands

▪ Knowledge of property-specific business segments (e.g. group, catering, transient)

▪ Knowledge of contractual agreements and legal implications

▪ Strong customer development and relationship management skills

▪ Understand revenue management functions and account profitability

▪ Effective decision making skills

▪ Strong problem-solving skills ▪ Ability to develop and maintain relationships e.g., associates, customers, vendors

▪ Strong negotiation skills

▪ Strong presentation and platform skills

▪ Strong communication skills (verbal, listening, writing)

▪ Strong organization skills

▪ Strong customer and associate relation skills

▪ Knowledge of overall hotel operations as they affect department

▪ Ability to use standard software applications and hotel systems (e.g., Office, OPERA, etc.)

WHAT WE CAN OFFER YOU

WHY WORK WITH US?

Proudly ranked among the Top 5 Hotels in London in the Condé Nast Readers’ Choice Awards 2025

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.

FINANCIAL WELLNESS

• Competitive salary package
• 31 days holiday including bank holidays increasing to a maximum of 35 days
• Attractive bonus plan
• Accommodation Service Charge upon successful completion of probation
• Season ticket loans
• Discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
• Recommend a friend scheme
• Complimentary dry cleaning - we do like to make an impression!
• Enhanced management pension scheme to help you save for the future
• Life assurance x 3 salary
• Access to major high street discounts so you can treat your friends and family

CAREER GROWTH AND PROFESSIONAL ADVANCEMENT

• World-class international career opportunities within Marriott hotels tailored to your specific needs
• Professional learning and development opportunities - because a fulfilling career is so much more rewarding
• Tuition aid
• Unlock access to world-class trainers and elevate your potential
• Exclusive access to the world’s leading management minds
• Corndell management development programmes

HEALTH, WELLBEING AND SOCIAL IMPACT

• Complimentary meals on duty
• Complimentary private medical via AXA
• Eye care vouchers
• Cycle to work scheme
• Creative workshops
• Support volunteer programmes like Magic Breakfast
• Community activities like canal cleaning, volunteering at farms, plogging and much more

RECOGNITION AND THE SOCIAL SCENE

• Annual parties, Christmas lunches, summer BBQ's and Easter celebrations
• Length of service rewards and invitations to recognition events
• Monthly/yearly recognition schemes
• Discount in Lanes of London
• Recognising personal milestones – new baby, wedding, birthdays and anniversaries

#LIONSITE

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.