Beauty Store Manager - Nso - Central London

CONFIDENTIAL
London
Our business prides itself on empowering the people through breaking the norm; thinking outside the box, which created our pink box. We’re a beauty business, with a main focus on high end luxury skincare and cosmetics.

Following the success of our first ever permanent concession situated in one of central London’s heritage retail stores, we’re heading out on our own. You read correctly, we’re expanding our retail presence and moving into a beautiful, purpose built retail space. Attracting not just London’s commuters, but commuters for the whole of the UK and Europe!

We’re expanding our community and membership base through offering a bricks and mortar hub. Our members and community can come and talk to the experts, try their ‘eye to buy’ products (as well as some of their favourites) alongside experiencing a relaxing treatment, 121 consultation or, lock into an exclusive event.

Of course, this can’t happen on its own, Head Office has some serious people power but we’re looking for a dedicated, capable set of hands to join us as a Store Manager. Our Store Manager will play a dual role as a conductor, orchestrating strategic and operational excellence for our new space. Partnering with our concession store, as well as head office to deliver success and add to the bottom line. What you will be doing:
  • Hold full accountability for sales targets, conversion, payroll budgets, and shrinkage across Store and Concession
  • Project manage and execute pop stores and brand promotion events
  • Utilise expertise, knowledge and experience of new store opening to collaborate with head office on opening our new space
  • Spearhead recruitment, onboarding, and succession planning; mentor the Assistant Manager to foster a high-performance, inclusive team
  • Execute localised strategies that embed a "Member-First" ethos to drive customer acquisition and loyalty.
  • Bridge Head Office and store operations to translate brand strategies into local action plans and deliver commercial insights for future pilots
  • Partner with marketing to execute high-impact in-store events, local social campaigns, and community storytelling to boost foot traffic
  • Guarantee compliance with inventory control, H&S, audits, and luxury visual merchandising standards
  • Embody and promote the mission to democratise luxury beauty, inspiring the team and local community

  • What’s in it for you:
    • Opportunity to make real business impact through defining retail optimisation in concession whilst delivering on core business strategy to expand retail offering in the UK
    • Opportunity to be part of a rare career defining moment of taking a successful ecommerce business to a true omnichannel business
    • Room to utilise expertise and knowledge in store expansion
    • Scope to define ways of work that enable success for us not just as a store but as a brand
    • Opportunity to work in a Founder led business alongside industry top thinkers
Posted 2026-07-27

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