Firmstep Business Analyst
Firmstep Business Analyst needed in Wembley
This is a temporary role and the rate is £25.57ph PAYE
The reference number is: 000B 3A1D / 1
The successful candidate will play a key role in delivering a wide range of analysis and solution‑design activities that support a complex Digital Transformation Programme. They will research and analyse statistical data, map customer journeys, design and document work‑streams and process flows, compile trends and performance reports, and develop business‑focused solutions informed by customer insight.
They will support an ambitious schedule of workshops, taking full responsibility for producing high‑quality outputs including minutes, actions, ideas, risks, issues and business requirements. They will work closely with digital transformation colleagues and service teams to translate workshop notes, sketches and process maps into clear, structured user stories.
The successful candidate will collate detailed service requirements through interviews, document reviews, workshops, surveys, site visits, workflow analysis and scenario planning. They will identify opportunities to improve resident experience by developing customer journey maps, facilitating focus groups and involving residents directly in service redesign.
They will use statistical data to diagnose systemic weaknesses, identify root causes of business problems and define how to track the benefits of proposed changes. They will research and benchmark against other organisations, developing innovative methods for presenting data to support decision‑making. They will analyse, evaluate and interpret complex information to drive service improvement and redesign.
Candidates must have proven experience using Firmstep software; applications without this experience will not be shortlisted.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
You can also follow us at Twitter/Facebook/LinkedIn or via our website
Recommended Jobs
Senior Product Designer
What’s Yonder? “It's as if Time Out, Amex and Monzo had a baby” - Will T, Yonder Member Yonder combines credit and debit in one membership that’s fair, flexible and actually enjoyable. No jargon.…
Head of Communications - 12 month FTC
Lead the development and delivery of a strategic communications plan for the anniversary appeal and year‑long centenary programme. Create and manage a multi‑channel communications approach spannin…
Teacher of Computer Science - Barnet - September Start
We are working with a school who are recruiting for a high-calibre Computer Science Teacher for a prestigious secondary school in Barnet. Starting in September 2026, this full-time, permanent positio…
Personal Trainer & Member Services Associate (Employed Role)
Personal Trainer & Member Services Associate (Employed Role) Are you a highly skilled and experienced Personal Trainer with a passion for working with corporate clients? We are seeking a profession…
Design Technology Teacher - Outstanding School - Croydon
Design Technology Teacher – Outstanding School – Croydon This is an excellent opportunity for an inspiring Design Technology Teacher to join a high-achieving school in Croydon starting ASAP. Ap…
Customer Support Manager
&##127758; Our Mission: To place the best of human and technology at the heart of building maintenance. By combining the expertise of engineers in the field with the agility of technology, we aspir…
Senior Customer Services Analyst
About Aiviq Aiviq is a cutting-edge fintech company revolutionising financial services and asset management. We empower the world's leading asset managers with data-driven insights and innovative …
After-school Nanny in TW1, Job ID J1FC30
A lovely family based in Twickenham is looking for an after-school nanny to join their household and assist in caring for their three children. The ideal candidate will be someone with previous exper…
Shift Leader | London
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences…