Client Operations Manager

About VFX

For businesses navigating the complexities of global payments and treasury management, finding fast, reliable solutions can be a challenge. VFX removes the barriers to seamless cross-border transactions, offering tailored, secure, and efficient banking and treasury services.

Whether it’s corporate accounts, FX and payment services, or offering the right software and integrations to meet your business needs, VFX experts tailor the right solution every time. Behind these services is a team of ambitious VFXers who think like founders, never stop learning, and go the extra mile to help our clients succeed.

About the Role

VFX is looking for a proactive, detail-driven Client Operations Manager to lead the day-to-day running of our Client Services function. This is a hands-on leadership role, reporting into the Chief Commercial Officer and working closely with our Operations Manager, Compliance, and Front Office teams to deliver an exceptional client experience from onboarding through to ongoing account management.

You’ll be the driving force behind process efficiency, operational excellence, and the smooth coordination of client-facing operations. The right person will balance strategic oversight with a willingness to roll up their sleeves and get stuck in.

Please note, occasional travel to Dubai is required for this role.

Key Responsibilities

• Develop and implement best-practice workflows for day-to-day client-facing operations including operational aspects of compliance processes.
• Oversee the operational delivery of the client service function.
• Identify and address process inefficiencies to ensure scalability.
• Collaborate with teams across the business to ensure seamless client onboarding and ongoing account management.
• Implement, monitor and report on KPI’s and SLA’s, using data to drive continuous improvement.

Key Challenges

• Managing multiple workflows simultaneously across Client Services and Compliance.
• Rapidly gaining deep knowledge of VFX’s client base, operational processes, and systems.
• Driving process improvements within existing system and resource constraints.
• Maintaining service excellence during spikes in client activity or urgent deadlines.

Candidate Profile

• Previous experience in client onboarding or client services in a fast-paced, high-growth environment.
• Strong knowledge of digital onboarding platforms and operational processes in a client-facing setting.
• Exceptional organisational skills with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal, with the ability to influence at all levels.
• Process-oriented mindset with proven ability to streamline workflows and improve efficiency.
• Strong analytical skills with experience using data to inform decisions.
• Meticulous attention to detail and a commitment to accuracy.
• Self-starter with curiosity, initiative, and the ability to work independently.
• Flexible and willing to work additional hours when required to meet deadlines.

Benefits at VFX

We offer more than just perks — we offer ownership.

Our benefits include:

• Generous Profit Share Plan (PSP)
• Equity via the Company Share Option Plan (CSOP)
• Competitive salary
• Hybrid working 3-days per week at our Aldgate office
• Annual all-expenses paid company incentive trip abroad
• Flexible learning & development budget
• Weekly events like Monday Supper Club, Thursday Happy Hour & regular socials
• Fresh fruit, breakfast staples & fully stocked drinks fridge in the office

PSP & CSOP Details

At VFX, the biggest benefit is the opportunity to act like an owner. Through our Profit Share Scheme (PSP)and Company Share Option Plan (CSOP) , every team member has a chance to own a stake in the business and share in the profits.

To show you what that looks like, in 2024, PSP participants received over $1,000,000 USD. From those distributions, more than 80% of eligible VFXers chose to become shareholders — a powerful reflection of the belief and commitment that drives VFX forward.

If you care about building something meaningful, take pride in your work, and are motivated by impact — you’ll thrive here.

Next Steps

We aim to respond to all applications within three weeks of submission. If you are successful, you will be contacted for an initial call with our People Ops Partner, followed by a 1 st stage Teams interview with the Operations Manager, followed by an in-person final stage interview at our London office.