General Manager

Position title: General Manager

(12 Month FTC- Maternity Cover)

Location : Wimbledon mainline station (SW19 7NE)

Pay: £39,000.00–£44,000.00 per year

Plus a completion bonus of £1,500–£2,000 upon successfully completing the 12-month maternity cover period (subject to terms).

General Manager (Maternity Cover - 12 month FTC):

Served Coffee & Juice Wimbledon is a well-established and popular independent coffee shop in the heart of Wimbledon. It's a stone's throw from Wimbledon mainline station (SW19 7NE). We serve premium drinks and make homemade artisan coffee and delicious shakes, freshly baked goods and sandwiches.

With further exciting plans for more sites opening under the Served Brand to be rolled out across London in the coming years. Recently nominated for best independent coffee shop 2025 in South West London & Surrey by Time and Leisure.

We believe in 4 pillars that shape everything we do:

Positive and energetic attitudes

Customer focused

High Standards

Team Players

For us, this means that when you choose a cup-half-full mindset and work together as a team each day is rewarding. At Served we make delicious coffees, juices and fresh food. We take great pride in serving our customers with dedication and high-quality delicious food.

This is a GM - maternity cover position, and we are now looking for an exceptional General Manager to take it to the next level. As the role is for maternity cover there is completion bonus of £1,500-2,000 after 12 months.

This is not a role for someone who wants to maintain. It is for someone who wants to shape, build, and lead.

The opportunity:

Motivate and empower staff to perform at their best, fostering a positive, collaborative work culture

Own the store’s financial performance—track KPIs, manage costs, and identify opportunities for growth and drive efficiency

Ensure full compliance with health and safety standards, including daily due diligence and EHO requirements

Uphold rigorous standards of cleanliness, presentation, and service throughout the coffee shop

Collaborate with senior leadership to align your café’s performance with company-wide goals, values and vision

Build, lead, and develop a high-performing team Implement clear systems and processes that drive consistency and efficiency

Raise standards across service, product, and customer experience

Drive revenue growth through commercial thinking

Bring energy to the coffee shop, creating an environment that people feel comfortable in

Create a culture that turns customers into a loyal community

This is a role where your impact will be visible from day one.

What this role requires:

We are looking for someone who leads with experience, knowledge, presence

You are as confident building a team as you are driving revenue. You know how to create energy in a space and sustain it over time.

On offer:

33 days annual leave inclusive of bank holidays

Career development and training

Fully subsidised professional SCA training via Origin coffee

Birthday day off

Employee Assistance Program

Free barista made (hot or cold) drinks on shift & a free daily meal (on shift)

Qualifications:

Minimum 2 years of experience in a similar management role

Experience in being a part of a team of 6-8

Excellent interpersonal skills

Motivated to become a people-centric leader