Branch Operations Manager

Branch Operations Manager - Battersea

Who We Are

We are Travis Perkins, proudly the UK’s largest builders’ merchant! With over two centuries of experience leading our industry, we've developed our early foundations into today's diverse network of specialist brands, providing an unrivalled level of customer service from over 1,400 branches across the UK.

What You’ll Be Doing

As the Branch Operations Manager at our modern Battersea branch, your primary responsibility will be to support the experienced Branch Manager in leading the team of 43 colleagues. Without focussing too heavily on Sales, you'll ensure that the ship runs smoothly and our team has everything they need - from support, to resources.

By driving a high performance culture across the branch, you'll support the team in achieving sales targets and boosting the branch profitability, while leading and motivating them to achieve their high potential. When the Branch Manager is away, you’ll take charge and help implement the branch’s sales and operational strategy. Your role is to create fantastic relationships and drive a strong customer experience, inspiring your team by example, and ensuring the branch runs smoothly and efficiently.

What’s In It For You?

Joining the UK’s largest builders’ merchant means endless opportunities for growth. You’ll be part of a supportive, friendly team where your skills truly matter and your voice is truly heard. With over 500 branches nationwide, there’s always room to learn, progress, and make an impact at Travis Perkins.

We offer:

• Competitive salary & benefits package, including life insurance, pension, bonus, private medical, share scheme, and more!
• Opportunities for career growth in a thriving business, including leadership training and development programs.
• Big discounts across the Travis Perkins Group family, including 20% off at Toolstation.
• Health & Wellbeing support, including DigiCare, Cycle to Work, and access to our Wellbeing Centre.
• Extra perks such as colleague discounts, family-friendly policies, and more.
• A supportive and inclusive workplace where you can truly be yourself.

What You’ll Be Responsible For

Aside from the usual sales and operational responsibilities, we'd love your support with:

• Health & Safety and Compliance: Ensure adherence to health, safety, security, and smoking policies. Complete weekly checklists and take immediate action to address safety concerns.
• Team Management and Development: Recruit, train, and develop a high-performing team. Lead by example, motivate the team, and drive personal growth while ensuring excellent customer service.
• Customer Relationship and Service: Build strong, lasting customer relationships, driving branch growth and profitability. Ensure consistently high standards of customer service.
• Operations and Stock Management: Manage stock takes and inventory checks to ensure 100% accuracy. Adjust stock levels to optimize profitability and operational efficiency.
• Market Awareness and Competitor Analysis: Stay updated on local market trends and collaborate with the External Sales Rep to stay ahead of competitors.
• Policies, Procedures, and Company Standards: Ensure strict adherence to company policies, safeguarding stock, property, and health & safety.
• Equality and Inclusion: Foster an inclusive environment that promotes equal opportunities and respect for all colleagues and customers.

Who You Are

You’ll need to be:

• Experienced & a Great Leader: You’ve got a background in sales or a similar role and know how to motivate and develop teams to succeed.
• People-Oriented: You’re skilled at connecting with people, building strong relationships, and negotiating deals.
• Organised & Analytical: You’re highly organised and can prioritize tasks, stay on top of details, and analyze data to make informed decisions.
• Health & Safety Focused: You understand the importance of safety and prioritize the well-being of your team and customers.
• Customer & Quality Focused: You’re dedicated to providing exceptional customer service and maintaining high standards at all times.
• Team Player with Drive: You’re an energetic team player, eager to contribute, and focused on hitting goals.
• Relevant builders merchant experience will help you to embed quickly into this role and demonstrate immediate high performance. However, if you're a confident and successful sales leader in a different, customer-centric industry, we'd love to hear from you!

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